Travelocity Hotels & Flights

The host at the desk was full of personality and called me by name BEFORE I checked in. The room was huge and extremely clean. If I had to correct anything I’d say that the shower needs more pressure- but I’m sure they are regulated and have few options. I’ll definitely return.

We recently booked air travel through Travelocity. The initial process went smoothly. Unfortunately, after that things went downhill. Shortly after making our reservation, we realized that we needed to move our return date up a few days. So, I contacted customer service via email - because there’s no live person to speak to. We went back and forth, but we were finally able to make the change. There were no changes made to our departure. Here’s the problem- we show up at the airport for our departure flight and find out that the customer service rep. had cancelled our flight. We had a confirmation number and everything, but we were no longer on the flight! After an hour, I was still texting customer service trying to get on another flight without success. I asked the rep to call me, so we could talk through it. He wouldn’t call me. Finally, the airline agent got fed up and took my phone. She texted back and forth with the guy for at least 20 minutes. She ended up getting us booked on a later flight and then moved us to the next, earlier, flight out. From now on, I will make flight reservations directly with the airline.