Raz Caregiver

I just got RAZ phone for my dad. I read that it’s possible to place calls, video calls, text. I saw somewhere about possibility of changing a language into Russian. I’ll give 2 stars for that it’s possible to place a call, and it’s supposed to stop 911 calls when it should not be placed. I have not signed for that so far and don’t know how it works. However, the speaker was not loud enough for my parents to hear me well when I test called them, even for my mom with normal hearing it was not loud enough. They use phones on speaker normally, not just by the ear. It’s impossible to text in any other language! Any! as the phone ONLY accepts English (I spoke with customer service about it). I don’t think my dad can use English keyboard to text Russian words. But even when I tried to use English keyboard sounding Russian words, the phone kept changing words into something else (without even asking if I wanted to change). And it doesn’t allow me to type my word again because it keeps changing my word into “correct” English word over and over, and over… I tried to speak in Russian to see if the phone would type anything close to what I said, but it would only type something else in English (not even close sounding of what I said). There’s absolutely no way to send a text in Russian or send a short voicemail in messages. Now I also found out that my dad CANNOT place video calls. It’s not an option (to allow or not). Only caregivers can place a call to him. I was told that contacts as well but haven’t tried that. I could live without him placing the video calls, for me to call him instead. But I really think there should be different languages as it used to be an option, and normally android phones can have different languages.

My mom is in nursing care and no longer remembers how to use a regular phone. However, she wants to talk to family anytime of the day. This phone and app have given her an easy way to do that. She only talks for a minute or two, but she’s much happier because of it 🤗 Pros: - All she needs to do is tap on a picture to call someone. - Video calls are possible (contrary to what the older, outdated reviews say) - We can monitor the phone and adjust settings remotely. Cons: - The phone has to be charged everyday. You can watch the battery level decline via the app, but you can’t do anything to help conserve energy. - Quiet times can’t be set for an individual contact. I live 2 time zones away from the rest of the family. Their quiet times doesn’t work for me 🫤