Reviews of ECC Connect

By: Conduent Inc.

List of user reviews and ratings for ECC Connect

Total ratings

2.30 (Rating count: 33)

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Review summary

Users broadly praise ECC Connect as a convenient substitute for physical daycare swipes, noting it’s easy and fast to check in/out. However, multiple reviews highlight persistent instability: frequent crashes or sign-out, and many report updates breaking the app. A major recurring complaint is the lack of a reliable check-in/check-out history, making it hard to verify records or avoid duplicate charges. Account access and password/recovery issues are also common, along with occasional mismatches or missing entries. Overall, it’s useful but requires significant bug fixes and feature improvements to become dependable.

Pros

Convenient and quick to check in/out via the app, replacing the need for physical cards.
Easy to use and generally user-friendly for daily use.
Improved workflow compared with the old card system (more convenient than swiping).
Security feature requiring periodic manual login to protect accounts.

Cons

Frequent crashes and constant sign-outs/log-outs; the app often won’t stay open.
No reliable history view; check-in/check-out history is missing or appears incorrect.
Account access issues; password recovery and email notifications for username resets frequently don’t work.
Updates frequently break the app or require reinstall, leading to instability.
Risk of incorrect charges due to missing or unrecorded check-ins/outs.

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User Reviews

Recent rating average: 1.20

All time rating average: 2.30

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109% (36)

Date	Author	Comment
2025-09-08	Je*****	Needs to fix bugs on resetting the password and I’m sure just update all around.
Needs to fix bugs on resetting the password and I’m sure just update all around.
2025-07-11	ch*****	Due to the app glitching I have to pay for his daycare out of pocket bc check out and check in didn’t go thru and I can’t look to make sure it went through on the app
Due to the app glitching I have to pay for his daycare out of pocket bc check out and check in didn’t go thru and I can’t look to make sure it went through on the app
2025-02-04	_j*****	This app has so many issues that need to be resolved.
This app has so many issues that need to be resolved.