Twixor

Improve CX, Communication & Support to customers through hybrid agent chat. Deploy live agent assist bot and customer support chatbots across instant messaging channels.

Twixor is a multi-channel customer support application helping customer care executives to connect and resolve customer queries. Its Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.

The application is powered with following features:

• Accepting an incoming chat
• Sending/Receiving text, audio, video, document messages to/from multiple channels.
• Inviting other live agents to a chat
• Transferring chats to other agents