Reviews of Stripe Express

By: Stripe, LLC

List of user reviews and ratings for Stripe Express

Total ratings

4.70 (Rating count: 30,138)

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Review summary

User reviews show the app is easy to use and often delivers timely payouts, but recurring issues hurt the experience. The main negatives are poor/slow customer support, money being held or delayed with little transparency, and verification or payment-method update problems. Integration with Gigpro/Thunder Pro also causes payout and data-transfer problems. A few users report helpful support experiences, but overall sentiment is mixed, with reliability and access to funds and live assistance being the most frequently cited pain points.

Pros

Easy to use app/UI
Timely payment notifications and payouts (payments often arrive the next day)
Generally reliable for processing transactions
Some users report helpful support staff (e.g., Sophie and Ruby)

Cons

Poor customer support / lack of live agents and slow/unresponsive replies
Funds held by Stripe or delays in accessing money with unclear timelines
Issues updating payment methods or completing verification (e.g., debit card updates, verification hurdles)
Integration problems with Gigpro/Thunder Pro affecting deposit/transfer of funds

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User Reviews

Recent rating average: 2.60

All time rating average: 4.70

Upgrade to see all 51 reviews

59% (30)

Date	Author	Comment
2026-05-18	Ai*****	I have been trying fir 3 yrs to understand why I have this account or why I keep getting request to update information to reciev payouts. Support is very prompt and very friendly but I still do not under
I have been trying fir 3 yrs to understand why I have this account or why I keep getting request to update information to reciev payouts. Support is very prompt and very friendly but I still do not under
2026-04-20	Sm*****	Can’t wait to track my earnings fit real
Can’t wait to track my earnings fit real
2026-02-13	TE*****	I enjoy using this for my transactions
I enjoy using this for my transactions
2026-02-10	Sh*****	Please update app and add delete buttons for inactive accounts. Thank you Sharon
Please update app and add delete buttons for inactive accounts. Thank you Sharon
2026-01-28	Do*****	I’ve contacted support via email regarding missing tax forms and never get a response. I’ve moved and updated my mailing address but it still the one I lived at 6 years ago. Having no live agent to dig deeper and correct these issues is frustrating when the IRS accuses me of not reporting income when Stripe doesn’t update or provide the documents on time or at all.
I’ve contacted support via email regarding missing tax forms and never get a response. I’ve moved and updated my mailing address but it still the one I lived at 6 years ago. Having no live agent to dig deeper and correct these issues is frustrating when the IRS accuses me of not reporting income when Stripe doesn’t update or provide the documents on time or at all.
2026-01-24	Nu*****	My account is not earnings are not appearing on the first page at all!
My account is not earnings are not appearing on the first page at all!
2026-01-21	Wi*****	I am forced to use stripe express with bambino and this app has the most annoying and not functional “biometric technology” verification system. It just doesn’t work, I try scanning my face and it always manages to not work. Also I’m heavily disappointed in the fact when you ask to contact support you get taken to an AI prompt to inquire with. FIX THE VERIFICATION BECAUSE THIS APP SUCKS.
I am forced to use stripe express with bambino and this app has the most annoying and not functional “biometric technology” verification system. It just doesn’t work, I try scanning my face and it always manages to not work. Also I’m heavily disappointed in the fact when you ask to contact support you get taken to an AI prompt to inquire with. FIX THE VERIFICATION BECAUSE THIS APP SUCKS.
2026-01-07	Pe*****	The app works. It’s great. I get the notification that payment is coming and I get it the next day. I couldn’t be happier. But I think I found a bug. Since it’s the new year 2026, the yearly amount of earnings should have gone back to $0 but it didn’t. The “All” tab should show the total amount. But currently both the all tab and the yearly tab show the total amount earned. Other than that minor glitch, the app is fantastic.
The app works. It’s great. I get the notification that payment is coming and I get it the next day. I couldn’t be happier. But I think I found a bug. Since it’s the new year 2026, the yearly amount of earnings should have gone back to $0 but it didn’t. The “All” tab should show the total amount. But currently both the all tab and the yearly tab show the total amount earned. Other than that minor glitch, the app is fantastic.
2025-12-22	sh*****	Can’t update debit card information for payment through qwick gig pro because it requires previous card number that I no longer have access to.
Can’t update debit card information for payment through qwick gig pro because it requires previous card number that I no longer have access to.
2025-11-05	Zi*****	I am on several work apps that pay through stripe and now since August 24 strip has been trying to steal over $900 out of my account every couple days and will regardless of me contacting stripe regardless of me contacting the company Qwick that is running through stripes format to remove the money out of my account stripe is blaming it on Qwick. Qwick is blaming it on stripe and in the meantime, I cannot access any of my money $900 taken out of my account with no guarantee of when I will ever get it back!!! I am a 60-year-old widow this is destroying my life I cannot eat or feed my animals I own an animal shelter
I am on several work apps that pay through stripe and now since August 24 strip has been trying to steal over $900 out of my account every couple days and will regardless of me contacting stripe regardless of me contacting the company Qwick that is running through stripes format to remove the money out of my account stripe is blaming it on Qwick. Qwick is blaming it on stripe and in the meantime, I cannot access any of my money $900 taken out of my account with no guarantee of when I will ever get it back!!! I am a 60-year-old widow this is destroying my life I cannot eat or feed my animals I own an animal shelter