MetLife Pet

Name: MetLife Pet
Rating: 4.6 (25256 reviews)
Author: MetLife

By: MetLife

Finance

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Features & Capabilities

MetLife Pet Chrome Extension helps policyholders manage pet health and insurance in one convenient place. File claims quickly, upload invoices, track real-time status, view coverage details, and receive alerts about your claims. Access 24/7 Telehealth Concierge, read personalized pet care articles, find nearby services, and keep your contact and payment information up to date.

Submitting a claim is simple—snap a photo of your invoice and notes, then submit from your mobile device. About 80% of claims are processed in 10 days or less, with progress updates along the way. Not a policyholder yet? Get a free quote in minutes at metlifepetinsurance.com.

User Growth & Download Statistics

App Education Privacy & Security Data Content

By:

MetLife

Rating:

4.60

(25,256) 185 new ratings

Version:

4.7.2 Last updated: 2026-06-25

Version code:

887408698

Creation date:

2020-12-10

Compatible devices:

Size:

70.33MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-01

Compare stats and ranking:

Ranking

# 10,167 ▲ 41

Other platforms

MetLife Pet (v4.7.2)

115,562 4.58

(3,577)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

MetLife

Apple Apps Store

https://apps.apple.com/us/app/metlife-pet/id1534969901

User Reviews

User feedback on MetLife Pet app highlights easy-to-use claims and fast, electronic reimbursements with helpful support. However, multiple reviews cite delays, repeated requests for documentation (SOAP notes), and outages that hinder claims. Payouts are viewed as inconsistent, with some denials or deductible issues and confusing policy language. Premium increases are also a common complaint. Overall, the app performs well for some users but persistent inefficiencies and disputes about coverage and pricing limit trust.

Pros

Easy to use and user-friendly app for filing claims
Fast reimbursements and quick processing (often next day)
Helpful customer support, including live vet tech chat and friendly staff
End-to-end electronic workflow for claims and reimbursements, including photo receipt uploads
Positive experience after switching from another provider; app is easier than prior insurer

Cons

Frequent claim processing delays and poor follow-up/communication from MetLife
Repeated requests for documentation (SOAP notes) and issues with saving/uploading documents; need to resubmit multiple times
App reliability issues and outages (claims tool down for over a week; mobile access can be flaky)
Unpredictable payouts or denials and confusing policy language; not always paying or crediting deductibles
Significant premium increases / rates rising considerably

Recent reviews

I highly recommend this insurance.. having three dogs..its’s helped me with the vet visits and takes consideration just dealing with three dogs

by Mo*****, 2026-06-06

Ashley is the 1st @ very best customer assist i have delta with when calling MetLife Pet. She was very patient & went above & beyond to help resolve my problem today 06/04/2026. She involved her team lead immediately to resolve my issue & for me not to have to call back later. THANK YOU ASHLEY!!!!

by Wi*****, 2026-06-04

When a claim is denied due to benefit already exhausted it would be good to add to EOB when it was exhausted and what service exhausted it because otherwise it leaves us guessing which insurance nuances and lingo exhausted it. Not easy to understand for the non insurance experts.