Reviews of Aspire Servicing Center

By: Avereo

List of user reviews and ratings for Aspire Servicing Center

Total ratings

4.00 (Rating count: 313)

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Review summary

Users largely report Aspire Servicing Center’s iOS app as unreliable, with frequent loading errors, login problems, and limited payment scheduling. Although it can show loan information and allow payments when functioning, the core experience is often marred by glitches that hinder access and timely payments.

Pros

Quick, at-a-glance access to loan/account information.
Payment capability through the app when the service is functioning.
When the app works, it can display essential account details and allow payments, giving some usable experience.

Cons

Frequent reliability issues: the app often doesn’t load, shows errors, or is not responsive.
Inability to schedule payments or set up auto-pay; limited payment scheduling features.
Persistent login problems including login errors, password reset loops, and biometric (FaceID) issues.
Crashes or stability problems and recurring error messages across screens.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.00

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65% (15)

Date	Author	Comment
2026-02-23	fg*****	This app is ridiculous. It never works. I cannot view my dashboard or make payments which makes me question how the records are being kept. It’s insane how long it’s been like this and hasn’t been fixed. Horrible customer service and even worse app! They should be ashamed of the quality of service being provided.
This app is ridiculous. It never works. I cannot view my dashboard or make payments which makes me question how the records are being kept. It’s insane how long it’s been like this and hasn’t been fixed. Horrible customer service and even worse app! They should be ashamed of the quality of service being provided.
2026-02-19	71*****	Worst financial app out there! I try to pay my bill and it keeps saying app not responding…something went wrong…When it used to work, it only lets you pay for that day or the next. You can’t schedule payments. I don’t understand how this is legal. It hasn’t worked at all since the last update even though they basically force people to pay through it.
Worst financial app out there! I try to pay my bill and it keeps saying app not responding…something went wrong…When it used to work, it only lets you pay for that day or the next. You can’t schedule payments. I don’t understand how this is legal. It hasn’t worked at all since the last update even though they basically force people to pay through it.
2026-02-07	C_*****	For weeks now I haven’t been able to use the account. Each time I try to login I get an error and my account details are blank.
For weeks now I haven’t been able to use the account. Each time I try to login I get an error and my account details are blank.
2026-02-06	Ly*****	When it worked, it was serviceable for its intended purpose, not anymore apparently. I use this for my student loans, and good god it sucks. The faceID integration doesn’t work, oh well. Then any time I try to use the app using my credentials, app isn’t responding and “try again later”. It has said that since 1/31, luckily the website sucks only a tiny bit less but if you can’t do the website, I feel bad for you.
When it worked, it was serviceable for its intended purpose, not anymore apparently. I use this for my student loans, and good god it sucks. The faceID integration doesn’t work, oh well. Then any time I try to use the app using my credentials, app isn’t responding and “try again later”. It has said that since 1/31, luckily the website sucks only a tiny bit less but if you can’t do the website, I feel bad for you.
2026-02-06	pe*****	Every time I try to go on this app it never works and it says to reload but continues to do that every time. I just want to pay my monthly payment💔💔😭
Every time I try to go on this app it never works and it says to reload but continues to do that every time. I just want to pay my monthly payment💔💔😭
2026-01-29	Ka*****	I used to really like the app, but it has completely crashed. I even deleted and redownloaded it, but every time I login in it says “something went wrong, try again later” it has been the same error for weeks.
I used to really like the app, but it has completely crashed. I even deleted and redownloaded it, but every time I login in it says “something went wrong, try again later” it has been the same error for weeks.
2026-01-28	ga*****	Will not let me do anything after logging in saying the app isn’t loading right now and try again later. continued to have issues and can’t make payment because it doesn’t work later. deleted and reinstalled and no change
Will not let me do anything after logging in saying the app isn’t loading right now and try again later. continued to have issues and can’t make payment because it doesn’t work later. deleted and reinstalled and no change
2026-01-22	Hb*****	I used to be able to us FaceID for login but that stopped working months ago. Now I can no longer login using my password either. What’s going on with this app!?!
I used to be able to us FaceID for login but that stopped working months ago. Now I can no longer login using my password either. What’s going on with this app!?!
2025-11-11	Ki*****	Worked immediately after I installed the app to see my loan info, but it won’t let me log in anymore. A note pops up saying it’s on their end and I should try later. We are well over a week now.
Worked immediately after I installed the app to see my loan info, but it won’t let me log in anymore. A note pops up saying it’s on their end and I should try later. We are well over a week now.
2024-11-15	Je*****	Can’t pay ahead of time can only pay what day it currently is so for instance if I wanted to schedule a payment 07/15 ahead of time because my payments due but it is currently 07/03. I can’t schedule a payment for the 15th only 07/03 so either pay it day of or not at all I have found my self late because of this complete joke of a app
Can’t pay ahead of time can only pay what day it currently is so for instance if I wanted to schedule a payment 07/15 ahead of time because my payments due but it is currently 07/03. I can’t schedule a payment for the 15th only 07/03 so either pay it day of or not at all I have found my self late because of this complete joke of a app