Features & Capabilities

Communicating over the phone can be challenging for people with hearing loss, which can discourage them from staying connected. That, in turn, can lead to conditions such as isolation and loneliness. With Captioned Telephone, people with hearing loss can stay connected over the phone by listening while reading captions of what’s said. Many have found this to be an invaluable solution that keeps them connected to what, and who, is important. For more than 20 years, Hamilton® CapTel® has made more than 400 million captioned telephone calls possible for people who have difficulty hearing over the phone — all at no cost to the user.

The Hamilton Mobile™ CapTel® app delivers the same Hamilton CapTel experience customers have enjoyed at home or the office for years — and now it’s available at your fingertips wherever you go. It's secure, fast, incredibly accurate and easy to use. The app syncs seamlessly with your iOS device contacts so you can place a call with a single tap.

Features include: • Captions on both incoming and outgoing calls • Built-in Voicemail with captions • Call Forwarding and Custom Caller ID • Choice of captioning preference: Auto (computer-generated) or Assisted (operator facilitated) • Customizable captions for easy reading — choose font style, color and size • Direct access to customer care 24/7/365 • Ability to access your call log and review captions • Browser Caption Viewing – simultaneous viewing of captions on a larger screen

Hamilton Mobile CapTel is a snap to install — just download the app and follow the directions. You’ll be prompted to register and create an account with Hamilton CapTel. Simply log in and you’ll be placing and receiving calls in moments!

If talking on the phone has been an obstacle due to hearing loss, now’s the time to connect again with what matters most in your life.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. The captions are then sent to the phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2025 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.

The Hamilton Mobile CapTel app is only available for use in the United States.

User Growth & Download Statistics

App
By:
Hamilton Relay Inc
Rating:
3.50
(27)
Version:
4.2 Last updated: 2026-03-18
Version code:
883470218
Creation date:
2022-03-17
Compatible devices:
Size:
27.79MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-08
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Hamilton Relay Inc
Apple Apps Store
https://apps.apple.com/us/app/hamilton-mobile-captel/id1518872972
Website:
https://hamiltoncaptel.com/

User Reviews

Summary: Users praise real-time, accurate captions and mobility, with some preferring it to landline Captel. However, multiple reviews report reliability problems: persistent profile-loading failures, unstable audio/call quality (including Bluetooth), and a tendency to require reinstalls. When the app functions, it’s highly valued; otherwise, reliability remains a major concern.
Pros
  • Real-time transcripts with highly accurate captions.
  • Mobile flexibility lets users communicate without a landline Captel.
  • Overall positive experience and daily use when the app is functioning properly.
  • For some users, it can perform as well as or better than their landline Captel unit.
Cons
  • Persistent 'Loading Profile' / login issues prevent startup.
  • Call quality reliability issues: audio choppiness, drops, and Bluetooth/speaker problems.
  • Frequent reinstalls required to use the app due to instability.
Recent reviews
I really enjoy usingthis app, it gives me the ability to see a transcript of the conversations as it is being spoken. I discovered this app two years ago and decided to try it out. I use this app daily and it worked fine and the captions are fairly accurate. While using the app, I had two issues. First off is with the dial pad. Wen I want to enter a number, the keypad is not fully visible with Voiceover (screen reader software). So, had to turn it off in order to make it wirk, which was frustrating and is still happening to this day. Finally, when making and receive calls, the audio sounded very choppy and was cutting out no matter if I used speakerphone or a headset. After noticing the issue, I contacted customer service via email to resolve the situation. Although I never received a response to my email, the calling issue was fixed in a later update. I am now using the app again, and it is working great.
by El*****, 2025-05-12

The app is not loading my profile. It will not even open past the point where it has a loading symbol and saying loading profile… and then it won’t load. Help! Is there a bug??
by ka*****, 2025-01-14

Have to delete and reinstall every time to use. After first use it stays on loading profile.
by 1m*****, 2024-12-31
View all user reviews ›

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