Skipcart Delivery Driver

Writing this as a customer who watched a driver get stuck in your ID verification flow. First, the driver was excellent. They were patient, apologetic about a delay that was not theirs to cause, and clearly knew the app well enough to work around it. None of what follows is on them, and I would hate for a failed delivery record to reflect badly on someone who did everything right. The scanner took several attempts to read my license, and once it finally went through, the signature screen froze. Not slow, just frozen. The driver had to back all the way out, which erased the completed scan, and start the entire delivery over from the beginning, including scanning my ID a second time. It added a long, awkward delay at my door. The driver told me they had been through this before and had not been paid for a delivery they actually completed, because the app never registered it. I cannot verify that end of it, but I can verify the delivery happened and that the app clearly failed to record it cleanly. From the outside, this looks like the signature submit is waiting on the ID upload to finish, with no timeout and no retry. Please save each completed step locally, let the signature capture the work offline, and queue the upload to retry in the background. When a completed delivery can vanish because of a hung network call, that is not a UI annoyance; that is someone’s pay.

Hay, I am thankful for this delivery opportunity. It is very helpful and easy. The Staff and the delivery point is very much helpful and I’m glad. Have a nice day.