CRM-service Contact Center

Answer and call customers anywhere — on desktop or mobile. Contact Center brings your whole customer service team into one app.

Contact Center is CRM-service Oy's customer service application. It lets agents handle inbound and outbound customer calls the same way whether they work on a desktop compute or a mobile device.

The app is part of CRM-service's contact center system and brings the entire customer service team into a single view. Calls run over a secure WebRTC connection.

Features: • Inbound and outbound calls – answer customer calls and dial out directly from the app • Works everywhere – the same app on desktop (Windows and macOS), iPhone, iPad and other mobile devices • Push wake-up – incoming calls wakes the app even from the background

Contact Center is intended for organizations using CRM-service's contact center service and their customer service agents. Using the app requires a valid CRM-service account.