Radar for Zoho Desk

Name: Radar for Zoho Desk
Rating: 3.8 (10 reviews)
Author: Zoho Corporation

By: Zoho Corporation

Customer service software

Features & Capabilities

"Radar for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats. Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices. Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app. While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves. It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise.

Below are some of the pages/features:

Live Traffic
Channel Traffic
Current Stats
Average Handling Time (AHT)
First Contact Resolution (FCR)
Customer Happiness (CSAT)
Agent Status
Team Feeds
Exception Alerts
Quick Views
Dashboards

Some key functionalities:

Choose the statistics you want to keep an eye on.
Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them.
Reply to tickets, chat with agents, and post announcements from within the app.
Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
Customize the look and feel of the app, just the way you want it.

Subscription (In-App Purchase):

We’ve allowed users to subscribe/upgrade to paid editions. Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise. Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits. Users can either choose to opt for a Monthly or a Yearly subscription. Discounts will be applied for the annual plans for the respective edition.

Payment will be charged to iTunes Account at confirmation of purchase
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
Account will be charged for renewal within 24-hours prior to the end of the current period
Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

User Growth & Download Statistics

App

By:

Zoho Corporation

Rating:

3.80

(10)

Version:

2.4.14 Last updated: 2026-06-02

Version code:

886278521

Creation date:

2018-11-15

Compatible devices:

Size:

217.72MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-14

Compare stats and ranking:

Ranking

# 418,029 ▼ 2,618

Other rankings

#96 in radar keyword 7 ▼ 28

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Zoho Corporation

Apple Apps Store

https://apps.apple.com/us/app/radar-for-zoho-desk/id1441768336

Website:

https://www.zoho.com/desk/radar.html

User Reviews

First off, I love the layout of this app compared to the standard desk app. 10/10 on that one. The additional features are super nice as well. That being said, I’m having trouble with the app staying up to date on what is happening in Desk. The ticket counts are frequently off and sometimes tickets that are there don’t show up.

by Ad*****, 2020-11-24

Great! Our management team utilizes this tool perfectly! They don’t understand all the options in desk, they just need the numbers and stats. Thank you! I do agree though, these tools being part of desk just to save space app wise would be nice.

by Em*****, 2019-01-08

I actually really like this app. There is a lot of good insight to support Zoho desk and to get a sense of the inbound/outbound traffic. The reason for the one star review is that I believe that these features should be included IN the Zoho Desk app - NOT as a separate app. I already have a folder full of Zoho apps... I don't really need another one when all of these features could have been included within the original Zoho desk app.