Tegsoft Telescope

Tegsoft Telescope key features:


• Defining and managing all installed contact center systems
• Monitoring call traffic for all queues
• Monitoring Agents’ current status
• Reviewing Agent statistics: the total number of calls, the total number of incoming calls, the total number of outgoing calls, total login duration, total not-ready duration, total call handling duration, total talk duration
• Sending feedback to the Tegsoft developer team
• Changing agent status (New)