Reviews of LOCKLY®

By: PIN GENIE LIMITED App

List of user reviews and ratings for LOCKLY®

Total ratings

4.50 (Rating count: 7,959)

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Review summary

Overall, users praise Lockly for its design, ease of use, remote access, and solid customer support, with security as a key benefit. Recurrent downsides center on app reliability and feature gaps (motion alerts, Alexa, video quality, and access-code timing), occasional welcome-mode issues, UI glitches, and mixed views on pricing. The app is valued for convenience, but consistency in performance and pricing remains a common request.

Pros

Outstanding customer support and responsive agents who go above and beyond.
The app is well designed, user-friendly, and easy to use.
Remote locking/unlocking via the app with easy guest access (no keys).
Locks are easy to install and reconfigure.
Strong security features and peace of mind (biometric access, secure for families).

Cons

App reliability issues and feature gaps (motion alerts and Alexa integration sometimes not functioning; video quality can be grainy; date/time editing for access codes is not supported).
Welcome mode reliability issues (may not keep the door unlocked).
User interface and navigation can be inconsistent with occasional non-working buttons (UI glitches).
Mixed experiences with customer support (some praise for responsiveness, others report unhelpful or burdensome requirements).
Mixed value perception on price (some call it great value, others say it is overpriced).

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User Reviews

Recent rating average: 4.00

All time rating average: 4.50

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20% (10)

Date	Author	Comment
2026-03-31	Pe*****	I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance. Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company. Thank you, Ashley, for your assistance and professionalism. I appreciate the support. Mark
I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance. Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company. Thank you, Ashley, for your assistance and professionalism. I appreciate the support. Mark
2026-03-20	Ch*****	Welcome mode is not keeping the door unlocked. Using iPad and iPhone
Welcome mode is not keeping the door unlocked. Using iPad and iPhone
2026-03-17	LL*****	Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.
2026-02-26	Gr*****	I watch online videos and I am not getting the same results when I try to reset
I watch online videos and I am not getting the same results when I try to reset
2026-02-18	ba*****	I love it I have it for 7 years is the best
I love it I have it for 7 years is the best
2026-02-08	Cr*****	Highly recommended can unlock/lock from a click on the app even if your not home 10/10
Highly recommended can unlock/lock from a click on the app even if your not home 10/10
2026-01-28	P.*****	Absolutely user friendly! A great value for the price.
Absolutely user friendly! A great value for the price.
2025-12-14	FF*****	This lock in this app have made life easier when you’re out of town and you need someone to stay and take care of your dog or if you’re running late and your dog needs to be let out. No more issues no more accidents. Everything goes smooth because of this lock
This lock in this app have made life easier when you’re out of town and you need someone to stay and take care of your dog or if you’re running late and your dog needs to be let out. No more issues no more accidents. Everything goes smooth because of this lock
2025-09-15	Dr*****	I love my LOCKLY device. It allows me to securely have guests and is super easy to use and seamless.
I love my LOCKLY device. It allows me to securely have guests and is super easy to use and seamless.
2025-09-15	Ww*****	The app is really well designed and works great. Also love their locks and their customer service
The app is really well designed and works great. Also love their locks and their customer service