Warranty Service

The system is very easy to use.

The app makes it so easy to file a claim and see the life line left on your warranty before it expires. Hurry up and utilize it.

This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us.