SumTotal mySupport

The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.

mySupport app is now available for all our Designated Support Contacts.

Key features include: - Aggregated key support metrics, such as resolution time, backlog and age

•  Immediate Information arranged as Need to Do, Need to See and Need to Know

• Escalation and prioritization status and progress
• Use with Salesforce mobile app to see or update Case details (Internal Users)
• Upcoming deployment and maintenance schedules and status
• Outage notifications and status updates

Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.