Reviews of Publix Delivery & Curbside

By: Publix Super Markets, Inc.

List of user reviews and ratings for Publix Delivery & Curbside

Total ratings

4.80 (Rating count: 92,756)

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Review summary

The Publix app is meant to enable delivery and curbside pickup, but users repeatedly report severe stability and reliability issues. Replacements and order edits often fail, UI bugs persist, order fulfillment is frequently delayed or incorrect, carts can be lost, and checkout experiences include EBT limitations and duplicate or extra fees. Core functionality exists, but the experience is marred by recurring problems across many reviews. Fixing replacements, stabilizing the UI, ensuring timely fulfillment, and smoothing checkout would address the most complained-about areas.

Pros

Core delivery and curbside ordering features for Publix are available via the app.
Some long-time users rely on the app for years, indicating ongoing utility when functioning.
The app integrates with Publix services (delivery/pickup) within the delivery ecosystem.

Cons

Replacements feature frequently does not work and orders cannot be edited after placement (buttons do nothing, saved preferences fail).
The app is glitchy and unstable: crashes, disappearing UI elements, inability to type/paste, and features not loading after updates.
Delivery fulfillment is unreliable: long shopper assignment times, delayed deliveries, and sometimes wrong or missing items.
Cart and order management problems: carts vanish or revert to old carts; inability to add items or modify orders; lack of itemized receipts.
Checkout issues and fees: EBT support problems and extra charges, including duplicate charges and priority fees.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.80

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0% (36)

Date	Author	Comment
2026-05-23	CL*****	Am now limited to purchase replacements, meaning I cannot communicate what items I want dismissed or replaced and this effects delivery fees across multiple platforms. Hellmann’s Mayo: Replacement link provided. Cilantro: No replacement link provided. Grillo’s Pickles: Nothing.
Am now limited to purchase replacements, meaning I cannot communicate what items I want dismissed or replaced and this effects delivery fees across multiple platforms. Hellmann’s Mayo: Replacement link provided. Cilantro: No replacement link provided. Grillo’s Pickles: Nothing.
2026-05-21	al*****	I had paid for Instacart in July. The website wanted to update. The update never worked because they said my phone was to old. They would Not refund my money. Instacart said I could order on Publix.com but that doesn’t work anymore either I’m disabled and need the service even though they charge extra money on purchases and service fee with every order. Publix claims to have no way to fix this for me. Sad
I had paid for Instacart in July. The website wanted to update. The update never worked because they said my phone was to old. They would Not refund my money. Instacart said I could order on Publix.com but that doesn’t work anymore either I’m disabled and need the service even though they charge extra money on purchases and service fee with every order. Publix claims to have no way to fix this for me. Sad
2026-05-11	Wh*****	Horrible there are fees and stuff that they don’t tell you about or show proof just stealing money refuse to give your money back, I will never use the app again I’ll just go to the store
Horrible there are fees and stuff that they don’t tell you about or show proof just stealing money refuse to give your money back, I will never use the app again I’ll just go to the store