Reviews of ReGain - Couples Therapy

By: BetterHelp App

List of user reviews and ratings for ReGain - Couples Therapy

Total ratings

4.80 (Rating count: 13,256)

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Review summary

Users largely praise ReGain for ease of use, quick therapist matching, and convenient remote couples therapy via live video. Many report progress with the right therapist and benefits for long-distance relationships. Recurring concerns include billing practices (upfront and ongoing weekly charges), technical issues with calls, and inconsistent therapist or support responsiveness when problems arise. Overall, the app is valuable when problems are managed, but users warn about billing and reliability risks.

Pros

Easy to use app with intuitive navigation
Easy to find and be matched with a compatible therapist
Convenient remote therapy from home with flexible scheduling
Live video sessions and in-app access to sessions
Therapists are helpful and provide valuable insights

Cons

Billing and charges (upfront payment, weekly fees even if no session)
Frequent technical issues with calls and app glitches (broken or one-way video calls, conference call bugs)
Inconsistent therapist responsiveness and poor customer support/refund handling

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User Reviews

Recent rating average: 3.10

All time rating average: 4.80

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16% (13)

Date	Author	Comment
2026-07-16	co*****	Pretty good
Pretty good
2026-07-15	Bu*****	My wife and I attempted couples therapy. The therapist was terrible and only chimed in to say “exhale” we switched therapist and then could not get her to respond. She then missed our appointment with no follow up. The frustration this service caused only further fueled my wife’s and I problems. 2 months of this service and we are out $640, divorcing and don’t have a single positive thing to take away from this app or service. Truly awful practice.
My wife and I attempted couples therapy. The therapist was terrible and only chimed in to say “exhale” we switched therapist and then could not get her to respond. She then missed our appointment with no follow up. The frustration this service caused only further fueled my wife’s and I problems. 2 months of this service and we are out $640, divorcing and don’t have a single positive thing to take away from this app or service. Truly awful practice.
2026-07-13	It*****	This company is such a joke! I really wonder if they get their therapists from temu. Every single therapist I’ve had from here has been horrible! And for some odd reason, they’re all elderly white woman. They’ve all been unprofessional and I have mental health background, I have 10+ years of experience in private practice so I know the ethical and legal requirements that therapists should review and follow with their clients. One of my therapists would fall asleep during my session and the other therapist was completely invalidating and giving specific directions with biased opinions.
This company is such a joke! I really wonder if they get their therapists from temu. Every single therapist I’ve had from here has been horrible! And for some odd reason, they’re all elderly white woman. They’ve all been unprofessional and I have mental health background, I have 10+ years of experience in private practice so I know the ethical and legal requirements that therapists should review and follow with their clients. One of my therapists would fall asleep during my session and the other therapist was completely invalidating and giving specific directions with biased opinions.
2026-07-12	Au*****	This is my first time writing down a review for an app, let alone a bad one. I usually don’t do this kind of stuff but this app definitely is the worst experience I’ve had. I’ve also heard some bad comments about this one but decided to give it a try and now i kinda regret it. First off, the unfair payment. This app takes money off your card once a week, and this can be unfair to the customers. I’ve had so many therapists either cancel my appointment or switch it to an inconvenient time or day, making me have to either reschedule or cancel. Once a therapist rescheduled me to 6AM literally couple hours before my appointment and I had to cancel it. There’s also cancellation fees but first time is free. The rescheduling of therapists without even telling me beforehand actually went on for a week. Idk if I was unlucky, but I basically paid for nothing in this case. Now about the “therapists”. This is just my opinion from my personal experience, but I genuinely don’t think the people here are actually qualified therapists. When I finally ended up with one, she didn’t seem like she cared about what I had to say and was very dismissive. At the end she said she doesn’t know why me and my partner even need therapy. Umm yeah we only talked for 45 mins AND you basically didn’t even listen to us how are you supposed to know if we need therapy or not. Overall, waste of money and time, I recommend using couple more bucks for an actual therapist or look somewhere else. THIS IS NOT THE PLACE!!
This is my first time writing down a review for an app, let alone a bad one. I usually don’t do this kind of stuff but this app definitely is the worst experience I’ve had. I’ve also heard some bad comments about this one but decided to give it a try and now i kinda regret it. First off, the unfair payment. This app takes money off your card once a week, and this can be unfair to the customers. I’ve had so many therapists either cancel my appointment or switch it to an inconvenient time or day, making me have to either reschedule or cancel. Once a therapist rescheduled me to 6AM literally couple hours before my appointment and I had to cancel it. There’s also cancellation fees but first time is free. The rescheduling of therapists without even telling me beforehand actually went on for a week. Idk if I was unlucky, but I basically paid for nothing in this case. Now about the “therapists”. This is just my opinion from my personal experience, but I genuinely don’t think the people here are actually qualified therapists. When I finally ended up with one, she didn’t seem like she cared about what I had to say and was very dismissive. At the end she said she doesn’t know why me and my partner even need therapy. Umm yeah we only talked for 45 mins AND you basically didn’t even listen to us how are you supposed to know if we need therapy or not. Overall, waste of money and time, I recommend using couple more bucks for an actual therapist or look somewhere else. THIS IS NOT THE PLACE!!
2026-07-08	Ch*****	It has been such a relief to be able to talk to somebody in the ease of which you can connect is really refreshing therapist or at least the one that I have spoken with she is excellent and her job and being able to listen and being able to give recommendations and advice that hit the heart of the matter. CRM
It has been such a relief to be able to talk to somebody in the ease of which you can connect is really refreshing therapist or at least the one that I have spoken with she is excellent and her job and being able to listen and being able to give recommendations and advice that hit the heart of the matter. CRM
2026-07-03	Ha*****	Found a great therapist for my partner and I. He’s very knowledgeable and a good fit for both my partner and I. We are about eight weeks in and are continuing.
Found a great therapist for my partner and I. He’s very knowledgeable and a good fit for both my partner and I. We are about eight weeks in and are continuing.
2026-07-02	ca*****	I wanted to get the Gottman card deck. Somehow I ended up downloading this nonsense app and giving an information that I didn’t really want to give. Nothing but the ick here.
I wanted to get the Gottman card deck. Somehow I ended up downloading this nonsense app and giving an information that I didn’t really want to give. Nothing but the ick here.
2026-07-01	As*****	Regain is great because it’s very accommodating to each individual. My therapist, Arleen Atkins, is amazing!! She’s helped me change my life in every aspect we have covered! You pick your therapist in a very intimate manner, by their skills, licensing, years of study, gender, sex, age, etc…. If you don’t like someone, you can choose someone else, at no cost or hassle to you. I HIGHLY RECOMMEND! By far the best app for online/virtual therapy that I personally have tried, and I’ve tried 5!!!
Regain is great because it’s very accommodating to each individual. My therapist, Arleen Atkins, is amazing!! She’s helped me change my life in every aspect we have covered! You pick your therapist in a very intimate manner, by their skills, licensing, years of study, gender, sex, age, etc…. If you don’t like someone, you can choose someone else, at no cost or hassle to you. I HIGHLY RECOMMEND! By far the best app for online/virtual therapy that I personally have tried, and I’ve tried 5!!!
2026-06-29	Ov*****	$360 ($90 a week) is pretty standard but they charge you every 4 weeks to consume them and they don’t stack. If you have an inflexible schedule and the therapist’s schedule doesn’t work well, you’re just in a bad spot. Then there is cost, you can get it more affordable overseas at apps like Saya (Philippines but they speak English), who have the same qualifications, cheaper prices, and you are buying sessions - not time slots that are auto-consumed if not used each week. It’s superior in flexibility and cost. I took this expecting a superior product, instead it was just more costly and far less flexible compared to quickly developing foreign English speaking apps.
$360 ($90 a week) is pretty standard but they charge you every 4 weeks to consume them and they don’t stack. If you have an inflexible schedule and the therapist’s schedule doesn’t work well, you’re just in a bad spot. Then there is cost, you can get it more affordable overseas at apps like Saya (Philippines but they speak English), who have the same qualifications, cheaper prices, and you are buying sessions - not time slots that are auto-consumed if not used each week. It’s superior in flexibility and cost. I took this expecting a superior product, instead it was just more costly and far less flexible compared to quickly developing foreign English speaking apps.
2026-06-29	Bl*****	Courtney was an absolute delight to talk to. Got some great advice and pointers.
Courtney was an absolute delight to talk to. Got some great advice and pointers.