Tempdrop

I’ve used Tempdrop for about 8 years and have purchased three devices in that time. When my previous device developed problems, support’s solution was essentially to buy another one, which I did. Now, only about a month into using my newest Tempdrop, the app crashed while syncing and then wouldn’t open at all. Support instructed me to delete and reinstall the app. After doing so, the Home screen began displaying my most recent temperature when I selected ANY previous date, even though the correct historical temperatures still appear in the Chart tab. When I reported this discrepancy—with screenshots—support responded by explaining how to access my temperature history, rather than addressing the fact that I was reporting changed/incorrect app behavior. Throughout this exchange, their responses have felt dismissive and condescending, repeatedly explaining basic functionality instead of addressing the actual problems I’ve described. Tempdrop is marketed to people who rely on continuous temperature data. Having hardware or software fail in the middle of a cycle isn’t a minor inconvenience—you cannot go back and collect a missed temperature later. This is now the second cycle in which either Tempdrop’s hardware or software has caused problems for me. After 8 years, three devices, recurring reliability issues, and this customer-service experience, I’ve lost confidence in Tempdrop. I’m researching alternatives and may simply return to a basic BBT thermometer. For such an expensive product, I expected considerably better reliability and support.

I love my Tempdrop device for reliably getting accurate temps. But this app is awful. Tons of content all over the home page. The articles look like ads. After the recent update my totally normal cycle was labeled “irregular” from day 1. Huh? Please simplify the user interface. I just want my temps! I have to use a different app for actually tracking my chart.