Overview

Features & Capabilities

The Universal Studios Hollywood App is the official companion for planning and enjoying your visit. Use it to buy tickets, plan your day, unlock exclusive experiences, book dining, and order food on the go. Navigate with the dynamic park map, join Virtual Line at select attractions, and track your progress with Power-Up Band integration in SUPER NINTENDO WORLD.

Beyond day-of conveniences, the app includes a Universal Studios Wallet to store tickets and payment methods, dining reservations, mobile ordering, parking reminders, favorites, and a Virtual Assistant to help you maximize your time. These features are designed to smooth your visit and keep everything you need at your fingertips.

User Growth & Download Statistics

Contact the developer

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Developed by:
NBCUniversal Media, LLC
Apple Apps Store
https://apps.apple.com/us/app/universal-studios-hollywood/id1148662693
Website:
http://www.universalstudioshollywood.com/

User Reviews

Users frequently report core app issues (mobile ordering failures, sign-in/ticket access problems, and general usability) while noting that the app can be helpful for trip planning and provides park information. The recurring pain points are mobile order reliability, account setup, and overall UX.
Pros
  • Helps plan and build excitement for the trip when using the app.
  • Provides useful tools for navigating and planning the park visit.
  • Provides information about attractions and dining options within the app.
Cons
  • Mobile ordering is often not functioning or very slow.
  • Account creation/login can fail, hindering access to tickets and features.
  • The app usability feels unpolished and not user-friendly.
  • Ticketing/reliability issues require contacting support or workaround (e.g., printing tickets).
Recent reviews
Wait times were two to three times the listed waits throughout the day
by sc*****, 2026-06-25

I usually purchase my Universal Studios tickets on the website, but I decided to buy them through the app yesterday. When I was ready to check out, I added my card information and hit pay. I did this about two times and on both times, It said to fix my payment information. I double checked my information and everything was correct which was odd to me. Since it didn’t work both times, I decided to not buy them on the app. I checked my bank transactions and the two payments went through!! When on the app, the payment never went through & failed. This is ridiculous!!! Currently on the phone right now with the bank so i can resolve this. Universal was not helpful with this.
by Ca*****, 2026-06-25
View all user reviews ›

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