Universal Orlando Resort

Name: Universal Orlando Resort
Rating: 4.8 (521389 reviews)
Author: NBCUniversal Media, LLC

By: NBCUniversal Media, LLC App

Amplify Your Experience

Overview

Version:

2026.8.1

Last updated: 2026-08-25

Features & Capabilities

The Universal Orlando Resort App is your all-in-one companion for planning and enjoying your visit. Buy tickets, link a payment method, and manage a digital wallet for seamless entry and purchases.

Order ahead for food, reserve dining, view a dynamic park map, and unlock exclusive experiences. Enjoy connected gameplay with Illumination's Villain-Con Minion Blast, plus a virtual assistant and Universal Pay for a smoother, more magical trip.

User Growth & Download Statistics

App Navigation & Mapping Entertainment Payments Privacy & Security

By:

NBCUniversal Media, LLC

Rating:

4.80

(521,389) 1,553 new ratings

Version:

2026.8.1 Last updated: 2026-08-25

Version code:

890118534

Creation date:

2014-05-17

Compatible devices:

Size:

293.43MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-19

Compare stats and ranking:

Ranking

# 803 ▼ 1

Other rankings

#40 in university keyword 29 ▼ 2#65 in experience keyword 59 #65 in media keyword 21 ▼ 8#73 in night theme keyword 46 ▼ 7#77 in wait keyword 7 ▼ 6

Other platforms

Universal Orlando Resort (v2026.8.1)

6,721,909 2.79

(9,104)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

NBCUniversal Media, LLC

Apple Apps Store

https://apps.apple.com/us/app/universal-orlando-resort/id878217080

User Reviews

Reviews repeatedly flag stability and usability problems in the Universal Orlando app: frequent glitches/crashes, sign-in and ticketing syncing issues, and poor navigation with hard-to-find wait times. Users also cite pricing frustrations and heavy cashless ordering hurdles. A minority note usable moments when staff assist with app setup or ordering. Overall sentiment skews negative due to reliability, UX, and pricing concerns, with limited but notable positives around in-park ordering when the app works.

Pros

In-park ordering via the app (especially when staff help with setup).
Fast service and good quality when ordering through the app.
Helpful staff who assist with app setup and orders (e.g., helping users download the app to order).

Cons

Frequent app reliability issues: glitches, crashes, and text disappearing.
Sign-up/login problems and ticketing/account linking failures (unrecognized details, tickets not showing, pass-holder issues).
Poor navigation and organization: hard to find information, cluttered UI, not user-friendly search.
Wait times are inaccurate or hard to view; posted times often do not match reality.
Cashless/payment friction and pricing concerns: high prices, price changes in the app, and a complex ordering flow that interferes with Apple Pay/not integrated smoothly.