Reviews of Hamperapp | Laundry Service

By: Hamperapp App

List of user reviews and ratings for Hamperapp | Laundry Service

Total ratings

4.40 (Rating count: 918)

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Review summary

Reviews show a mix of convenience and reliability with Hamperapp: many users praise easy pickup/drop-off, a user-friendly app, and clothes arriving clean, neatly folded, and on time, often with friendly service and reasonable pricing. However, recurring issues include odor/damp smells and damaged or missing items, service area limitations, inconsistent app performance, spammy notifications, and billing problems such as weight-based overcharges. Overall sentiment is divided, with strong positives offset by frequent quality and operational concerns.

Pros

Convenient pickup and delivery that saves time.
Easy-to-use app and straightforward scheduling.
Clothes arrive clean, neatly folded, and on time.
Helpful and proactive customer service.
Generally affordable pricing.

Cons

Clothes frequently arrive damp or with bad odors.
Not consistently available in users' areas; service coverage is unreliable.
App and account issues, including errors and spammy notifications.
Damaged or lost items and inadequate compensation.
Billing disputes, including weight-based overcharges.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.40

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55% (29)

Date	Author	Comment
2026-08-04	Sa*****	Said I had service in my area, made a account, no service in my area. Took my personal info and can’t get it removed. No way to contact and both app and website don’t work to delete account. Reporting to apple.
Said I had service in my area, made a account, no service in my area. Took my personal info and can’t get it removed. No way to contact and both app and website don’t work to delete account. Reporting to apple.
2026-06-19	jm*****	When the service works, it works great. However when you are subjected to no-shows or last minute rescheduling, it fails to be a time saver—which at the end of the day is why most of us sign up for a laundry service. I happily signed up for reoccurring service, thinking having a set date would mean fewer reschedules, because everyone knew in advance what the plans were. Alas, reliability actually got worse.
When the service works, it works great. However when you are subjected to no-shows or last minute rescheduling, it fails to be a time saver—which at the end of the day is why most of us sign up for a laundry service. I happily signed up for reoccurring service, thinking having a set date would mean fewer reschedules, because everyone knew in advance what the plans were. Alas, reliability actually got worse.
2026-05-26	Cl*****	I love Hamperapp. I have told all my friends about it. Having three boys this service is a lifesaver. I could never get caught up on laundry without it. MUST TRY!
I love Hamperapp. I have told all my friends about it. Having three boys this service is a lifesaver. I could never get caught up on laundry without it. MUST TRY!
2026-03-02	Mi*****	Made my life 1000 times easier it has been a great experience
Made my life 1000 times easier it has been a great experience
2026-01-29	Co*****	Try another option. Save your money and your clothes!
Try another option. Save your money and your clothes!
2026-01-21	Fh*****	The best pick up dry cleaning in Miami!
The best pick up dry cleaning in Miami!
2026-01-15	Da*****	I’ve been using them for quite awhile now. I love having my laundry picked up and dropped off. I’ve used the chat to give messages or update times and they’re always polite and helpful. My clothes are clean and folded.
I’ve been using them for quite awhile now. I love having my laundry picked up and dropped off. I’ve used the chat to give messages or update times and they’re always polite and helpful. My clothes are clean and folded.
2026-01-15	ni*****	Super helpful when my machine broke and also after a big trip! Was so easy to schedule and was returned all folded and on time! Thanks!
Super helpful when my machine broke and also after a big trip! Was so easy to schedule and was returned all folded and on time! Thanks!
2025-12-27	md*****	When you look for laundry services while traveling in multiple cities, it comes up makes you download the app then tells you it’s not available in that area I’m sure it works in bigger cities, but not here or other locations on the West Coast
When you look for laundry services while traveling in multiple cities, it comes up makes you download the app then tells you it’s not available in that area I’m sure it works in bigger cities, but not here or other locations on the West Coast
2025-12-01	po*****	I found this service to be wonderful and very easy to use. I had a lot of laundry to do and it was done incredibly well! I highly recommend this service
I found this service to be wonderful and very easy to use. I had a lot of laundry to do and it was done incredibly well! I highly recommend this service