Reviews of Allegiance Health Plan

By: Allegiance Benefit Plan Management App

List of user reviews and ratings for Allegiance Health Plan

Total ratings

1.30 (Rating count: 54)

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Review summary

Multiple reviews converge on reliability problems: the app often won't log in, with 2FA loops and repeated sign-in failures blocking access to benefits and EOBs. Users report slow performance, a flood of error messages, and broken features such as 404 or blank provider searches. The product is described as outdated and poorly maintained, with some noting no updates for years and security concerns. A minority mention a post-upgrade improvement where ID card and claims are easier to access and the UI feels more user-friendly. Overall, login reliability and app stability dominate the feedback.

Pros

ID card and claims accessible in-app after upgrade.
Interface is described as user-friendly by some reviewers.
Biometric sign-in option available on iOS (Face ID / Touch ID).

Cons

Repeated login failures and 2FA loops prevent access.
App is slow, unstable, and prone to error messages.
Outdated design and long maintenance gaps (no updates for years).
Provider search features return 404 errors or are blank.
Customer support and overall service quality frequently criticized.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.30

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89% (25)

Date	Author	Comment
2026-07-20	__*****	As countless others stated, login screen doesn’t work properly. You can enter the correct credentials, it won’t log you in or will say wrong credentials. Use the same login credentials on a desktop, and it works. Whoever made this “app” should be ashamed as well as the company for allowing this to be out there to begin with.
As countless others stated, login screen doesn’t work properly. You can enter the correct credentials, it won’t log you in or will say wrong credentials. Use the same login credentials on a desktop, and it works. Whoever made this “app” should be ashamed as well as the company for allowing this to be out there to begin with.
2026-07-08	Br*****	This app is pointless. It is completely impossible to get logged in. Once I put my password in, it sends me to a screen to receive a code to continue. I chose text, put that code in making absolutely sure it is correct, and it takes me right back to the login screen asking for my password. Put my password in, then it is back to the screen to have a code sent, ask for new code, put that in making sure it is correct every time, then it takes you right back to the login screen again. Just a constant loop of this. Has been this way for over a week and have tried about 20 times now. Why have an app buy make it completely impossible to login? Would give it ZERO stars if possible. Trying to contact customer support does nothing to fix the issues. Take it off the Apple Store if you are not going to support the app so people don’t waste their time trying to log in.
This app is pointless. It is completely impossible to get logged in. Once I put my password in, it sends me to a screen to receive a code to continue. I chose text, put that code in making absolutely sure it is correct, and it takes me right back to the login screen asking for my password. Put my password in, then it is back to the screen to have a code sent, ask for new code, put that in making sure it is correct every time, then it takes you right back to the login screen again. Just a constant loop of this. Has been this way for over a week and have tried about 20 times now. Why have an app buy make it completely impossible to login? Would give it ZERO stars if possible. Trying to contact customer support does nothing to fix the issues. Take it off the Apple Store if you are not going to support the app so people don’t waste their time trying to log in.
2026-07-07	ar*****	The app doesn’t work. At login, the 2FA for email doesn’t work at all. 2FA text doesn’t have an auto-fill from messages. Upon entering 2FA info, you’re simply returned to the login screen. Why does this app even exist?
The app doesn’t work. At login, the 2FA for email doesn’t work at all. 2FA text doesn’t have an auto-fill from messages. Upon entering 2FA info, you’re simply returned to the login screen. Why does this app even exist?
2026-07-01	li*****	This app absolutely sucks if I can give it zero stars I would one star is an understatement. This app wouldn’t even let me login. I couldn’t get past the second step verification. All it does is buffer wouldn’t even waste your time. Downloading it.
This app absolutely sucks if I can give it zero stars I would one star is an understatement. This app wouldn’t even let me login. I couldn’t get past the second step verification. All it does is buffer wouldn’t even waste your time. Downloading it.
2026-05-11	Fo*****	Recently the app has pretty much stopped working. I can login but the navigation buttons have all totally disappeared and I’m stuck at the home page. Useless
Recently the app has pretty much stopped working. I can login but the navigation buttons have all totally disappeared and I’m stuck at the home page. Useless
2026-03-30	Cr*****	So slow. Multiple attempts to verify.
So slow. Multiple attempts to verify.
2025-09-26	Ri*****	As others have stated, this app will not let you log in. You get a login screen, then it asks for a 2FA, you enter the response and it loops back to the login screen. Lame.
As others have stated, this app will not let you log in. You get a login screen, then it asks for a 2FA, you enter the response and it loops back to the login screen. Lame.
2025-09-14	Ta*****	They should be embarrassed by how bad this app and customer care is. Truly embarrassing.
They should be embarrassed by how bad this app and customer care is. Truly embarrassing.
2025-08-17	Me*****	Too many parts of this app just do not work. Error messages all over the place.
Too many parts of this app just do not work. Error messages all over the place.
2025-06-02	iP*****	It’s outdated, had to register first on the website, unknown how secure it is (very outdated) and the Provider Search feature leads to a 404 ‘directory not found’ error scary
It’s outdated, had to register first on the website, unknown how secure it is (very outdated) and the Provider Search feature leads to a 404 ‘directory not found’ error scary