Flo by Moen™

This used to be a good system. They have changed the app so you can no longer correct the system when it misidentifies the water source (which is common). It no longer learns your patterns such as irrigation as well as before. When you set a manual override, you can no longer override the max time of 120 minutes. When trying to get support, you will be transferred online to their Moen web site. But, they no longer recognize your user name and password (probably lost it all during the transition). I would not purchase a Moen Flo again because of the horrible app and web control changes.

I am very disappointed with the Flo system. My leak detector was working previously and has never been damaged, but after it disconnected I have spent hours trying every possible troubleshooting step to reconnect it without success. The app repeatedly gets stuck during the Wi-Fi setup process and provides little useful information about what is actually wrong. I have followed the instructions, verified my Wi-Fi network, restarted devices, and attempted the setup multiple times, but the leak detector still will not reconnect. Even more concerning, the Flo Smart Water Shutoff itself does not function properly through the app. The shutoff control remains in a constant “connecting” state and never becomes fully available to turn the water on or off remotely. As shown in the app, the control continuously spins and never reaches a ready state. A water protection system is supposed to provide confidence and reliability, especially when you are away from home. Instead, I have a leak detector that will not reconnect and a shutoff device that cannot be reliably controlled through the app. For a premium product designed to prevent costly water damage, this experience is unacceptable. Moen needs to improve the reliability of both the hardware and the app, as well as provide better troubleshooting tools and customer support.