Indego Bike Share

Name: Indego Bike Share
Rating: 4.2 (989 reviews)
Author: Bicycle Transit Systems

By: Bicycle Transit Systems App

Official Philly Bike Share App

Overview

Version:

4.0.8

Last updated: 2026-07-10

Ranking

#61,956 ▲ 264

Overall

Features & Capabilities

The official Indego app is Philadelphia's bike‑share companion, offering 1,600+ bikes (including electric bikes) and 200+ stations citywide, with three pass types available.

With the app, you can purchase a pass or access your account, view real-time bike and dock availability, unlock a bike, check ride history and trip duration, manage payments and billing history, rate trips or report issues, contact customer service, earn IndeHero free days, and receive system updates. Indego is sponsored by Independence Blue Cross and is an initiative of the City of Philadelphia; riders must be 14+ for classic bikes and 16+ for electric bikes, with PA ACCESS discounts available.

User Growth & Download Statistics

App Navigation & Mapping

By:

Bicycle Transit Systems

Rating:

4.20

(989) 14 new ratings

Version:

4.0.8 Last updated: 2026-07-10

Version code:

888070079

Creation date:

2016-03-08

Compatible devices:

Size:

15.90MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 61,956 ▲ 264

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Bicycle Transit Systems

Apple Apps Store

https://apps.apple.com/us/app/indego-bike-share/id1071466134

Website:

https://www.rideindego.com

User Reviews

Across reviews, users praise Indego's broad station network and generally easy access to bikes, with good value from passes. However, the app is plagued by login and account issues, and real-time dock availability often misleads riders. Common complaints include frequent billing problems (unexpected $500 charges, per-minute fees for e-bikes, confusion over passes), unreliable bike performance (dead batteries, malfunctioning e-bikes, heavy/old bikes), and weak customer support. In short: bikes and coverage are solid, but the app, pricing clarity, and maintenance/support need improvement.

Pros

High-quality bikes (including classic and e-bikes) with generally good availability.
Extensive network of stations with wide coverage, especially in center city.
Pricing options (guest pass and monthly unlimited classic) offering good value.
Overall convenience and ease of use in the city.

Cons

Frequent login/account issues; users can’t sign in, end rides, or report problems.
Dock and bike availability data is often inaccurate or not up to date; many docks are full.
Billing and pricing problems include unexpected charges (e.g., $500 fees), unclear e-bike per-minute charges, and double charges.
Bike maintenance and battery reliability issues (dead batteries, bikes that won’t start, broken components).
Customer support is slow or unhelpful with refunds or investigations.

Recent reviews

I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.

by Th*****, 2026-07-02

I just wanna ride a bike . Stop making it so difficult with sign ups and passes citi bike takes 10 seconds to setup an account and get on a bike . Figure it out