Reviews of RequestIndy

By: City of Indianapolis

List of user reviews and ratings for RequestIndy

Total ratings

2.33 (Rating count: 138)

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Review summary

RequestIndy has potential as a tool for reporting city street issues like potholes and illegal dumping, with some reports being addressed. However, users frequently experience crashes and bugs, preventing successful submissions. Many complaints are closed without resolution or communication, and city staff responsiveness is criticized. The app's outdated interface and inaccurate location features add to user frustration, leading many to call city services directly. Overall, the app's poor reliability and customer service issues overshadow its intended utility.

Pros

Some pothole reports do eventually get addressed within a week or two, showing some effectiveness in issue resolution.
Useful for reporting city street problems like potholes and illegal dumping.
Allows residents to submit requests related to city maintenance issues.

Cons

The app frequently crashes or force closes when submitting requests, making it unreliable.
Many users report that requests are closed without resolution or follow-up from city employees.
The user interface is outdated and buggy; app performance has deteriorated since 2018.
City employees handling the requests are described as rude, unhelpful, and untrained, contributing to poor customer experience.
Location detection based on private parcels is inaccurate and can misdirect reports, forcing users to call 311 instead.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.33

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20% (17)

Date	Author	Comment
2025-01-03	Cu*****	Requests get closed by the city without resolution or contacting the resident. There are no notes viewable in the app, though the city rep sees them if you call in (and hold for an hour). Employees are rude, not trained, and generally not helpful.
Requests get closed by the city without resolution or contacting the resident. There are no notes viewable in the app, though the city rep sees them if you call in (and hold for an hour). Employees are rude, not trained, and generally not helpful.
2024-12-19	Ol*****	Made numerous pothole complaints, more than half were closed within a few hours & marked resolved; they still existed.
Made numerous pothole complaints, more than half were closed within a few hours & marked resolved; they still existed.