Zendesk QA

Give feedback on your customer support conversations.

Zendesk QA: AI-Powered Quality Assurance Tool

"Zendesk QA" is an AI-powered Chrome extension designed to streamline quality assurance processes by allowing users to give feedback on customer support conversations across various platforms. This tool helps companies automate QA operations, coach agents effectively, and ultimately enhance customer retention by fostering strong customer relationships through excellent customer experiences.

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Extension stats

By: Zendesk QA

Users: 5,000+

Rating: 4.00

(3)

Version: 2.3.4 (Last updated: 2024-11-07)

Creation date: 2022-10-14

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
scripting

Host permissions:

http://*/*
https://*/*

Size: 844.80K

Email: ze*****@zendesk.com

URLs: Privacy policy

Ranking

# 14,733 ▲ 257

Other rankings

#11741 in Workflow & Planning ▲ 29 #57 in browser extension keyword 64 ▲ 15 #131 in customer keyword 32 ▲ 3

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Go beyond conventional QA with Zendesk QA – the AI-powered quality assurance solution that helps companies automate QA operations and solidify customer relationships through excellent CX.

Use our Chrome extension to securely give feedback on your customer support interactions anywhere – in your help desk, on social channels, or wherever else they may happen. Run an effective QA process, coach agents, and boost customer retention.

User reviews

Good when it works. It does that about half of the time.

Michael Dirven, 2024-09-07

Very customizable with the dragging/resizing of the popup and works with our multiple different systems seamlessly! Allows us to stay within our helpdesk and not hop between tabs.