Zendesk QA

Give feedback on your customer support conversations.
What is Zendesk QA?
"Zendesk QA" is an AI-powered Chrome extension designed to streamline quality assurance processes by allowing users to give feedback on customer support conversations across various platforms. This tool helps companies automate QA operations, coach agents effectively, and ultimately enhance customer retention by fostering strong customer relationships through excellent customer experiences.

Extension stats

Users: 5,000+
Rating: 4.50 (6)
Version: 2.3.4 (Last updated: 2024-11-07)
Creation date: 2022-10-14
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • storage
  • scripting
Host permissions:
  • http://*/*
  • https://*/*
Size: 844.80K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Go beyond conventional QA with Zendesk QA – the AI-powered quality assurance solution that helps companies automate QA operations and solidify customer relationships through excellent CX.

Use our Chrome extension to securely give feedback on your customer support interactions anywhere – in your help desk, on social channels, or wherever else they may happen. Run an effective QA process, coach agents, and boost customer retention.

User reviews

Good when it works. It does that about half of the time.
by Michael Dirven, 2024-09-07

Very customizable with the dragging/resizing of the popup and works with our multiple different systems seamlessly! Allows us to stay within our helpdesk and not hop between tabs.
by Andreas J. Virkus, 2024-02-26

Works well with our setup
by Henri Raadi, 2023-07-26
View all user reviews

Extension safety

Risk impact

Zendesk QA requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

Zendesk QA is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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Promo images

Zendesk QA small promo image
Small promo image

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