CoSupport AI

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize…

What is CoSupport AI?

NLPLabAI is a Chrome extension created to provide support in ZenDesk by offering AI-based suggestions. It helps users by grabbing customer queries and proposing relevant items using artificial intelligence.

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Stats

By: https://cosupport.ai

View on Chrome Web Store

Users: 36 ▲ 12

Rating: 5.00 (9) ▲ 6 new ratings

Version: 1.2.34 (Last updated: 2024-05-02)

Creation date: 2022-10-10

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
background
tabs
identity

Host permissions:

https://*.zendesk.com/*
https://*.freshdesk.com/*

Size: 464.90K

Email: ro*****@nlplab.ai

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 85189 ▲ 8370

Other rankings

#17057 in Workflow & Planning ▲ 717

#20 in ai tech keyword 42 ▲ 2

#81 in customer keyword 3 ▲ 16

#84 in automation template keyword 25 ▲ 8

#114 in ticket keyword 5 ▲ 3

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Other platforms

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Summary

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CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction.

It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions.

How to Use the Extension

Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account.
Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface.
Using AI Suggestions: Receive AI-crafted draft responses and insights directly within Zendesk ticket responses, allowing for faster and more accurate customer support.

CoSupport Agent Allows You To:

Reduce Support Costs: Efficiently manage your resources with AI-powered support.
Improve Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer experience.
Boost Ticket Resolution Speed: Resolve issues more quickly with AI-generated response drafts.

User reviews

Provides relevant answers to clients’ queries within 1-2 seconds. It feels more secure because the final answer is under a human agent’s control. Easy implementation, fixed price. We’re glad we came across this smart AI copilot.

Drake Good, 2024-05-06

Easily implemented into the company’s workflow. Our admin handled it within a couple of hours. The extension usage came to full swing from day one. No confusion on the customer support team’s part.

Alex Saunders, 2024-05-03

It feels like a natural part of the Zendesk interface, to which I’ve got used for two years in customer support. On the second day of using the extension, you do it instinctively. AI’s suggestions fit well. I personally feel much less pressure when the ticket flow is immense.

Alex Khoroshchak, 2024-05-03

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Safety

Risk impact

CoSupport AI is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install CoSupport AI if you trust the publisher.