CoSupport AI

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize…

NLPLabAI: AI-based Support for ZenDesk

NLPLabAI is a Chrome extension created to provide support in ZenDesk by offering AI-based suggestions. It helps users by grabbing customer queries and proposing relevant items using artificial intelligence.

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Extension stats

By: https://cosupport.ai

Users: 77

-4

Rating: 5.00

(18)

Version: 1.4.4 (Last updated: 2024-12-19)

Creation date: 2022-10-10

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
background
tabs
identity

Host permissions:

https://*.zendesk.com/*
https://*.freshdesk.com/*

Size: 489.47K

Email: ro*****@cosupport.ai

URLs: Website ,Privacy policy

Ranking

# 77,379 ▼ 932

Other rankings

#17012 in Workflow & Planning ▼ 36

#18 in ai tech keyword 44 ▼ 4

#42 in customer keyword 32 ▼ 1

#59 in automation catalog keyword 46 ▲

#74 in automation template keyword 64 ▼ 1

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Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction.

It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions.

How to Use the Extension

Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account.
Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface.
Using AI Suggestions: Receive AI-crafted draft responses and insights directly within Zendesk ticket responses, allowing for faster and more accurate customer support.

CoSupport Agent Allows You To:

Reduce Support Costs: Efficiently manage your resources with AI-powered support.
Improve Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer experience.
Boost Ticket Resolution Speed: Resolve issues more quickly with AI-generated response drafts.

User reviews

Integrated tools are the best ones! Instead of learning how to use a new tool, you just start using it without delays and hip-hopping between documents to find the correct answer. The tool is cool! A real helper for support agents.

Kseniya Savchenko, 2024-07-05

The speed of response hasn’t been my strongest point while processing tickets. However, customers need a reaction immediately. This extension helps me provide responses much faster. I’m waiting for a team lead feedback after using the extension for a month, and I hope my performance will get positive feedback.

Viktoriia Riabchenko, 2024-07-05

The response speed is amazing. I get the text of the response within a couple of seconds. It takes me another couple of seconds (a little bit more in the case of a complex query) to fill in the gaps to complete the answer. I feel much less pressure on my attention. It helps me give more informative answers to the questions that require more human attention.