Reviews of The Customer Factor

By: The Customer Factor App

List of user reviews and ratings for The Customer Factor

Total ratings

4.02 (Rating count: 183)

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Review summary

Users appreciate The Customer Factor for its user-friendly interface, comprehensive business tools, and generally helpful customer service that supports small service businesses. However, many report frequent app crashes, freezing, and glitches since interface updates, which hinder business operations. Some users also face login problems and find the mobile app less functional compared to the desktop version. Customer service experiences vary, with reports ranging from very supportive to unprofessional responses. Overall, while the app offers valuable features, its stability and customer support need improvement.

Pros

The app is generally user-friendly and intuitive, making it suitable for small service businesses.
Customer service is responsive and willing to assist users with setup and issues.
The app consolidates multiple business tasks like invoicing, scheduling, and expense tracking, helping users save time.
The app integrates cloud storage for job history and photos, which is useful for record keeping.
It supports multi-device scheduling and helps streamline business operations efficiently.

Cons

The app often experiences crashes and freezes, especially when multitasking or in newer updates.
The new interface introduced has several glitches including lost checklists, disappearing pictures, and unsaved customer information.
Customer service quality is inconsistent with some users reporting rude responses and poor communication.
The app lacks feature parity with the desktop version, missing functions like adding expenses via the mobile app.
There are login issues and app minimization problems that prevent some users from accessing their account after reinstalling.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.02

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24% (5)

Date	Author	Comment
2024-11-11	Fr*****	The app often does not work.
The app often does not work.
2024-09-20	El*****	I've been using TCF for many years, and it was GREAT. However, ever since they created a new interface, it's horrible. It started with small problems that were easily resolved in minutes to now bigger issues that take days to get resolved. It's impossible to run a business like that. App constantly glitches, checklists get lost, pictures disappear, new customer info doesn' save, AND when calling customer service, a woman answers with kid and animal noises in the background (farm noises).
I've been using TCF for many years, and it was GREAT. However, ever since they created a new interface, it's horrible. It started with small problems that were easily resolved in minutes to now bigger issues that take days to get resolved. It's impossible to run a business like that. App constantly glitches, checklists get lost, pictures disappear, new customer info doesn' save, AND when calling customer service, a woman answers with kid and animal noises in the background (farm noises).
2024-08-06	BC*****	Horrible communication! I have had a few cards I've had to cancel due to employees losing them and then if the billing doesn't go through they don't call or email or anything to you to let you know- they just completely log you out right away with no notice! Its ridiculous!
Horrible communication! I have had a few cards I've had to cancel due to employees losing them and then if the billing doesn't go through they don't call or email or anything to you to let you know- they just completely log you out right away with no notice! Its ridiculous!
2024-06-20	Da*****	Been using since 2021 for work on Xperia 1II. It's a good app all around, works as it should and it's reliable for the most part. I do sometimes wish there were some android auto integration to check jobs and pull up addresses or whatever but it's probably too much to ask for. Good app.
Been using since 2021 for work on Xperia 1II. It's a good app all around, works as it should and it's reliable for the most part. I do sometimes wish there were some android auto integration to check jobs and pull up addresses or whatever but it's probably too much to ask for. Good app.
2024-05-13	CG*****	I have used this program for years. The program itself is very good. However , customer service is the biggest downfall. I called in to make a payment and get my account fixed and have been told to pay by a link. Put info into the link. It didn't work. Called back to make sure everything was OK, but I couldn't reach anyone. Reached out through email and was told they would look into it. I was told I'd get a call within an hour and that Steve is the only one who can process payments. No call!!!
I have used this program for years. The program itself is very good. However , customer service is the biggest downfall. I called in to make a payment and get my account fixed and have been told to pay by a link. Put info into the link. It didn't work. Called back to make sure everything was OK, but I couldn't reach anyone. Reached out through email and was told they would look into it. I was told I'd get a call within an hour and that Steve is the only one who can process payments. No call!!!
2024-02-27	ca*****	I tried to use this program after a gave it a try.I decided to ask for my money back. This program is not user-friendly, is extremely complicated. Steve sent me a highly disrespectful and unprofessional email. Very angry that I decided to cancel. Be aware this is a very shady software company.
I tried to use this program after a gave it a try.I decided to ask for my money back. This program is not user-friendly, is extremely complicated. Steve sent me a highly disrespectful and unprofessional email. Very angry that I decided to cancel. Be aware this is a very shady software company.
2023-12-22	An*****	The customer factor is a great program. But the phone app is straight garbage, if you do to many things at one time is freezes and won't load anything. You have to shut down the app and try to reload it, half the time it won't even reload. Very frustrating when you are trying to work amd get customers info.
The customer factor is a great program. But the phone app is straight garbage, if you do to many things at one time is freezes and won't load anything. You have to shut down the app and try to reload it, half the time it won't even reload. Very frustrating when you are trying to work amd get customers info.
2023-04-20	Ja*****	Frequent crashes, excessive background battery drain. Functionality is fine, no issues. But TCF keeps running in the background, has halved my battery life, and when I check logs I see crashes and only from TCF. I recommend severely limiting background usage, disabling location services, and when not actively using the app, going to "App Info" and "Force Stop App" every time it's not the active app on your screen.
Frequent crashes, excessive background battery drain. Functionality is fine, no issues. But TCF keeps running in the background, has halved my battery life, and when I check logs I see crashes and only from TCF. I recommend severely limiting background usage, disabling location services, and when not actively using the app, going to "App Info" and "Force Stop App" every time it's not the active app on your screen.
2022-12-07	G.*****	It should have the same features that the desktop version has. Like being able to access business center to add expenses.
It should have the same features that the desktop version has. Like being able to access business center to add expenses.
2022-11-21	Wo*****	I've been using this app for several years & I could not be happier. The app is easy & intuitive & the customer service is outstanding.
I've been using this app for several years & I could not be happier. The app is easy & intuitive & the customer service is outstanding.