The Customer Factor

Name: The Customer Factor
Rating: 4 (184 reviews)
Author: The Customer Factor

By: The Customer Factor

A Scheduling, Invoicing, and Estimating app for service businesses.

Features & Capabilities

The Customer Factor is a comprehensive scheduling, invoicing, and estimating app tailored for service businesses. It allows users to manage customers and prospects with searchable profiles, add new contacts, upload photos, and view detailed job and estimate histories. The app streamlines converting estimates into jobs, making project management effortless.

Users can schedule various appointments including jobs, estimates, tasks, or personal events with options to edit, reschedule, or delete. Time tracking features help monitor jobs efficiently, along with sending "I'm on the way" notifications and viewing appointment locations via street view.

The invoicing system enables generating, viewing, emailing, printing, and paying invoices with secure credit card processing. It also includes features to capture customer signatures seamlessly. Estimating and proposal tools offer similar capabilities, providing a smooth workflow for service providers. Regular updates ensure the app maintains optimal performance and adds new features.

User Growth & Download Statistics

App Task Management

By:

Downloads:

Rating:

Version:

14.1.99 Last updated: 2026-04-15

Version code:

279

Creation date:

2016-08-31

Publisher country:

Permissions:

android.permission.ACCESS_BACKGROUND_LOCATION Very high risk
android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.READ_MEDIA_AUDIO High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk

Size:

196.20MB

Email:

su*****@thecustomerfactor.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-23

Compare stats and ranking:

Ranking

# 380,185 ▼ 753

Other rankings

#6 in customer keyword 12 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

The Customer Factor

Google Play Store

https://play.google.com/store/apps/details?id=com.worldnet.customerfactor

Email:

su*****@thecustomerfactor.com

Website:

http://www.thecustomerfactor.com

User Reviews

Users appreciate The Customer Factor for its user-friendly interface, comprehensive business tools, and generally helpful customer service that supports small service businesses. However, many report frequent app crashes, freezing, and glitches since interface updates, which hinder business operations. Some users also face login problems and find the mobile app less functional compared to the desktop version. Customer service experiences vary, with reports ranging from very supportive to unprofessional responses. Overall, while the app offers valuable features, its stability and customer support need improvement.

Pros

The app is generally user-friendly and intuitive, making it suitable for small service businesses.
Customer service is responsive and willing to assist users with setup and issues.
The app consolidates multiple business tasks like invoicing, scheduling, and expense tracking, helping users save time.
The app integrates cloud storage for job history and photos, which is useful for record keeping.
It supports multi-device scheduling and helps streamline business operations efficiently.

Cons

The app often experiences crashes and freezes, especially when multitasking or in newer updates.
The new interface introduced has several glitches including lost checklists, disappearing pictures, and unsaved customer information.
Customer service quality is inconsistent with some users reporting rude responses and poor communication.
The app lacks feature parity with the desktop version, missing functions like adding expenses via the mobile app.
There are login issues and app minimization problems that prevent some users from accessing their account after reinstalling.

Recent reviews

I've been using TCF for many years, and it was GREAT. However, ever since they created a new interface, it's horrible. It started with small problems that were easily resolved in minutes to now bigger issues that take days to get resolved. It's impossible to run a business like that. App constantly glitches, checklists get lost, pictures disappear, new customer info doesn' save, AND when calling customer service, a woman answers with kid and animal noises in the background (farm noises).

El*****, 2024-09-20

Horrible communication! I have had a few cards I've had to cancel due to employees losing them and then if the billing doesn't go through they don't call or email or anything to you to let you know- they just completely log you out right away with no notice! Its ridiculous!