SmarTrip

Name: SmarTrip
Rating: 2.0243902 (1356 reviews)
Author: Washington Metropolitan Area Transit Authority

By: Washington Metropolitan Area Transit Authority App

SmarTrip® is the way to pay for Metro & other public transit in the DC area

Overview

Google Play Store

Downloads

723,789 ▲ 2.98K

Data as of 2026-09-15

Rating:

2.02 ▼ 0.03

(1,356)

Version:

2.0.142

Last updated: 2026-02-11

Ranking

#82,106 ▼ 116

Overall

Features & Capabilities

SmarTrip is the official app designed to help you manage your SmarTrip® card and account conveniently. While the app itself does not facilitate direct payment for transit or parking fares, it offers essential account management features such as balance protection registration, SmartBenefits checking, Auto-Reload setup, and purchasing unlimited transit passes that save you money.

To pay for rides or parking, simply add SmarTrip to your Google Wallet. Within minutes, you'll have your SmarTrip card in Google Wallet, ready to tap and pay anywhere SmarTrip is accepted throughout the Washington DC area public transit system. This app complements your transit experience by ensuring your SmarTrip account is up-to-date and secure.

For additional support, users can chat online at WMATA.COM/CHAT or call 888-SMARTRIP (888-762-7874). Embrace a smarter way to travel with SmarTrip!

User Growth & Download Statistics

App

By:

Washington Metropolitan Area Transit Authority

Downloads:

723,789 2.98K

Rating:

2.02

(1,356) 0.03

Version:

2.0.142 Last updated: 2026-02-11

Version code:

223

Creation date:

2021-06-02

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.fingerprints.service.ACCESS_FINGERPRINT_MANAGER Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk

Size:

69.93MB

Email:

sm*****@wmata.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-09-15

Compare stats and ranking:

Ranking

# 82,106 ▼ 116

Other platforms

SmarTrip (v2.0.144)

2.20

(103)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Washington Metropolitan Area Transit Authority

Google Play Store

https://play.google.com/store/apps/details?id=com.wmata.smartrip

Email:

sm*****@wmata.com

Website:

https://www.wmata.com/contactus

User Reviews

The SmarTrip Android app is largely criticized for UX and reliability problems. Key recurring issues include top-up and wallet integration difficulties, onboarding/activation and login problems, navigation/search usability problems (especially due to the top placement of the search bar and screen notches), and frequent crashes or non-functionality. Many users report that the app only works at some terminals and depends on physical cards for core features. A minority note improvements after updates, but overall sentiment is negative with a strong call for a major overhaul.

Pros

The app has potential usefulness for managing transit cards and payments if core UX and funding issues are fixed.
Some users report improvements after updates, suggesting bugs can be reduced over time.
There is audience interest in wallet/digital-card integration, which could add value if implemented well.

Cons

Cannot fund or top up directly in the app; top-up may be delayed or not instantly reflected, with reports of funds not appearing or issues transferring to the card.
Registration/activation problems to create or verify an account, plus recurring login/reset issues.
Poor UX/navigation, especially the search function being placed near the top of the screen and difficult typing locations; accessibility issues due to notches/camera cutouts.
Frequent crashes or the app being non-functional, including compatibility/update problems and limited compatibility with devices.
Limited or awkward use: sometimes only works at certain terminals, and digital-wallet/card management often requires a physical card or isn’t fully supported, with cards sometimes disappearing or being hard to move between devices.

Recent reviews

the add value quit working mid trip leaving me waiting for a wmata employee to assist me

ma*****, 2026-09-10

Pésima aplicación, acorde con el pésimo servicio de transporte público que presta esta empresa. Es imposible recargar la tarjeta a través de ella o de Google wallet, dando siempre error. También es imprecisa a la hora de llegada de los autobuses.