OmniConnect

OmniConnect is the mobile helpdesk inbox for support agents using OneBrain. Every customer conversation, across channels, in one fast inbox on your phone.

REPLY FROM ANYWHERE
- Read the full conversation thread, including attachments and email details
- Send replies, or switch to a private note for your team
- Messages show instantly and retry on their own if your connection drops

STAY ON TOP OF THE QUEUE
- Inbox views, status chips and live counts
- Search and filter by status, priority, assignee and label
- Opening a conversation marks it read

TRIAGE IN A FEW TAPS
- Set status: open, pending, resolved, closed or snoozed
- Change priority, assign to yourself or a teammate, and add labels
- Snooze until a time you choose, or until the customer replies
- Only the actions your role allows are shown

NEVER MISS A CUSTOMER
- Push notifications for new messages and incoming calls
- Recent conversations stay available when you are offline

BUILT FOR TEAMS
- Sign in with your OneBrain account, with two-factor authentication
- Works on phone and tablet
- Your session is kept securely on your device

OmniConnect requires a OneBrain account. Ask your workspace administrator for access.