Moyafa

Moyafa brings your customer conversations, connected orders, tickets, returns and appointments into one place for your team.

Built for online stores and service businesses that talk to customers on WhatsApp and Instagram, Moyafa for Android helps you:

• Reply from a shared inbox: see who needs attention, filter by view, channel and status, and continue where a teammate left off.
• Know the customer before you reply: contact details, tags, notes and order history sit right beside the conversation.
• Follow every request through: tickets for exchanges, returns, delivery questions and complaints show the exact original order, the item coming back and the requested replacement.
• Keep appointments in view: upcoming bookings with service, status and amount in one list.
• Work as a team: assignment, internal notes, resolve and reopen, quick replies and reply suggestions your team reviews before sending.
• Use it your way: full Arabic and English with right-to-left layouts and support for large text.

Moyafa connects to stores on Salla, Zid and Shopify. Connections, plans and billing are managed on the Moyafa website. Signing in requires an existing Moyafa workspace account.