Reviews of Tucson Electric Power

By: UNS Energy App

List of user reviews and ratings for Tucson Electric Power

Total ratings

1.78 (Rating count: 491)

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Review summary

Users report serious login issues with the Tucson Electric Power app, including broken username and password input fields. Biometric login options such as fingerprint and PIN authentication frequently fail. The app disables copy-paste in password fields, complicating login with password managers. Many users find the interface clunky and unintuitive, requiring multiple steps for basic tasks. Additionally, the outage map and energy usage data are often outdated or unreliable. Despite these issues, the app is used to report outages and view energy usage, providing some core functionalities.

Pros

Allows reporting of power outages
Provides energy usage data
Can perform functions available on the website

Cons

Cannot log in due to broken username/password input fields
Fingerprint and PIN login features do not work reliably or at all
Copy and paste disabled in password fields causing password management issues
App interface is clunky, unintuitive, and requires too many steps
Outage map and energy usage data often outdated or unreliable

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User Reviews

Recent rating average: 1.90

All time rating average: 1.78

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80% (67)

Date	Author	Comment
2026-07-29	Ro*****	that actually surprised me my first time using it. it's very easy to figure out it has biometrics pin and if you're stuck you call customer service and they're right on it.
that actually surprised me my first time using it. it's very easy to figure out it has biometrics pin and if you're stuck you call customer service and they're right on it.
2026-07-28	Di*****	not compatible with my device
not compatible with my device
2026-07-27	Su*****	App is horrible, STILL can't register!?!
App is horrible, STILL can't register!?!
2026-07-17	Da*****	Not compatible
Not compatible
2026-07-15	Mc*****	guess tep expects paying customers to buy a new 5-800.00 phone with every update! 🤨
guess tep expects paying customers to buy a new 5-800.00 phone with every update! 🤨
2026-07-09	Ri*****	Absolutely stupid that there's no option to pay with a debit or credit card in the app. It makes the app just worthless. What are you guys, stuck in the 90s?
Absolutely stupid that there's no option to pay with a debit or credit card in the app. It makes the app just worthless. What are you guys, stuck in the 90s?
2026-06-08	yn*****	you should keep the power bill at $75 a month in summer and $60 in winter price lock for life...theres no need to beg for a 14% rate hike in 2026
you should keep the power bill at $75 a month in summer and $60 in winter price lock for life...theres no need to beg for a 14% rate hike in 2026
2026-06-07	Ru*****	Every time I log in to this app, it has a pop up to update my notification preferences, even after I adjust my preferences to appease the app.
Every time I log in to this app, it has a pop up to update my notification preferences, even after I adjust my preferences to appease the app.
2026-04-19	Am*****	untrue I gave it 5 stars to get my comment out. I am not a fan of TEP and I can't imagine working there is much better. unis energy fortis whatever...if you wanted my money you'd work with us better. you can charge me late fees but I can't give you money i don't have YOU HAVE ALL MY META ANYWAY! WHAT more do you want I want lifetime power for the exchange of my personal info and the data you collect on consumers
untrue I gave it 5 stars to get my comment out. I am not a fan of TEP and I can't imagine working there is much better. unis energy fortis whatever...if you wanted my money you'd work with us better. you can charge me late fees but I can't give you money i don't have YOU HAVE ALL MY META ANYWAY! WHAT more do you want I want lifetime power for the exchange of my personal info and the data you collect on consumers
2026-04-13	Re*****	This app is totally useless. I tried to sign in using my ID and password. It tells me that my credentials don't match. if I try to set up my account it tells me my info doesn't match their records. The contact page is useless. No one from TEP bothers to call you back. when I called the Customer service, I was told someone from TEP's tech support would call me back within 2 business days, but no one from TEP bothered to call me back. The app is useless and so is TEP's customer service.
This app is totally useless. I tried to sign in using my ID and password. It tells me that my credentials don't match. if I try to set up my account it tells me my info doesn't match their records. The contact page is useless. No one from TEP bothers to call you back. when I called the Customer service, I was told someone from TEP's tech support would call me back within 2 business days, but no one from TEP bothered to call me back. The app is useless and so is TEP's customer service.