Reviews of GTL | GettingOut

By: Viapath App

List of user reviews and ratings for GTL | GettingOut

Total ratings

3.28 (Rating count: 22,392)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews of GTL GettingOut show mixed experiences. The most recurring negatives are payment/deposit failures, app crashes and glitches, messaging problems, and weak customer support, along with frustrating policy changes. While a minority praise texting functionality and overall usefulness, reliability and cost remain the main concerns for many users.

Pros

Some reviewers describe the app as great or good overall.
Some reviewers value the ability to text or email loved ones who are incarcerated.

Cons

Deposit and payment issues: deposits fail or are delayed and funds are not applied.
Frequent app stability problems: crashes, kicking out, and needing reinstalls.
Messaging issues: messages get cut off, cannot read full messages, sending pictures fails, and 'please try again' errors.
Poor customer support: rude agents, unhelpful, hard to reach.
Policy/feature changes causing frustration: inability to delete inmates after adding; restrictions on account deletion after 30 days; additional fees for services.

Upgrade to see all 703 reviews

User Reviews

Recent rating average: 2.40

All time rating average: 3.28

Upgrade to see all 703 reviews

58% (407)

Date	Author	Comment
2026-08-09	Ir*****	I only do messages, photos and videos. The only problem is I get technical issues when trying to send videos but eventually they go through.
I only do messages, photos and videos. The only problem is I get technical issues when trying to send videos but eventually they go through.
2026-08-08	Yo*****	I Like The System 💯
I Like The System 💯
2026-08-08	Am*****	glad I'm out!
glad I'm out!
2026-08-07	je*****	this app blocked my boyfriend and everything I try to unblock him it reblocks him have contacted them several times by email got no response call the number they hang up the phone before saying anything over all a messed up app to use when trying to contact some one in prison
this app blocked my boyfriend and everything I try to unblock him it reblocks him have contacted them several times by email got no response call the number they hang up the phone before saying anything over all a messed up app to use when trying to contact some one in prison
2026-08-06	St*****	you still love this app I mean I still like it but I cannot get a notification on my phone I've tried several different kinds of phones and nothing works! so yeah
you still love this app I mean I still like it but I cannot get a notification on my phone I've tried several different kinds of phones and nothing works! so yeah
2026-08-05	Fr*****	it keeps telling me that my email password is already being used. It's my password and I will use it for everything.
it keeps telling me that my email password is already being used. It's my password and I will use it for everything.
2026-08-05	sh*****	constant log-in issues!
constant log-in issues!
2026-08-04	An*****	I thought this was a good idea until I added money onto this app that I was unable to use or return or to send to the other person's account
I thought this was a good idea until I added money onto this app that I was unable to use or return or to send to the other person's account
2026-08-04	Ma*****	I can't use this app. I added funds to my account, I got a receipt and the money was taken out of my bank, but the funds weren't added to my account. I've reached out to Custer service multiple times and nobody responds. furthermore when I upload my driver's license for ID it won't accept the photos. I've tried multiple times under different lighting. this app is fraudulent and terrible. it will steal your money. very upset.
I can't use this app. I added funds to my account, I got a receipt and the money was taken out of my bank, but the funds weren't added to my account. I've reached out to Custer service multiple times and nobody responds. furthermore when I upload my driver's license for ID it won't accept the photos. I've tried multiple times under different lighting. this app is fraudulent and terrible. it will steal your money. very upset.
2026-08-03	Sh*****	couldn't make account,they wouldn't let me
couldn't make account,they wouldn't let me