Reviews of ScreenConnect

By: ConnectWise

List of user reviews and ratings for ScreenConnect

Total ratings

2.17 (Rating count: 933)

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Review summary

Reviews praise ScreenConnect for solid mobile remote access and features like Bluetooth peripheral support, but recurring issues include SSL/certificate login errors and broken credential storage after updates, pricing/free-plan changes, and trust concerns with scam allegations. Overall, the app is valued for its remote support capabilities, but reliability and perceived security/trust around updates and pricing are major pain points.

Pros

Mobile remote access on Android enables effective troubleshooting on client devices.
Bluetooth mouse/keyboard support on Android enhances control during remote sessions.
Long-standing reliability and generally positive sentiment before recent issues.
Widely praised as a solid remote support tool by many users.

Cons

SSL/certificate/login errors after updates preventing login.
Credential storage issues: saved credentials not functioning after updates.
Perceived pricing changes and removal of free plan leading to dissatisfaction.
Security/trust concerns with scam allegations or warnings from reviewers.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.17

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15% (51)

Date	Author	Comment
2026-06-08	Ka*****	I almost was scammed
I almost was scammed
2026-06-05	wt*****	A scammer used it to steal money from me. Be careful hot it's used.
A scammer used it to steal money from me. Be careful hot it's used.
2026-05-29	Si*****	Used by lowes Gift card scammers.
Used by lowes Gift card scammers.