Reviews of ScreenConnect

By: ConnectWise App

List of user reviews and ratings for ScreenConnect

Total ratings

2.06 (Rating count: 949)

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Review summary

Reviews praise ScreenConnect for solid mobile remote access and features like Bluetooth peripheral support, but recurring issues include SSL/certificate login errors and broken credential storage after updates, pricing/free-plan changes, and trust concerns with scam allegations. Overall, the app is valued for its remote support capabilities, but reliability and perceived security/trust around updates and pricing are major pain points.

Pros

Mobile remote access on Android enables effective troubleshooting on client devices.
Bluetooth mouse/keyboard support on Android enhances control during remote sessions.
Long-standing reliability and generally positive sentiment before recent issues.
Widely praised as a solid remote support tool by many users.

Cons

SSL/certificate/login errors after updates preventing login.
Credential storage issues: saved credentials not functioning after updates.
Perceived pricing changes and removal of free plan leading to dissatisfaction.
Security/trust concerns with scam allegations or warnings from reviewers.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.06

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61% (60)

Date	Author	Comment
2026-08-12	Jo*****	Insanely slow all of a sudden. After I log out of a PC, the mouse does everything I tried to do during the session like the mouse is possessed
Insanely slow all of a sudden. After I log out of a PC, the mouse does everything I tried to do during the session like the mouse is possessed
2026-08-12	Ad*****	Currently unusable. Incredibly slow and unresponsive
Currently unusable. Incredibly slow and unresponsive
2026-08-05	D *****	this app is actively being used for phishing scams with PayPal. do not install because you got an email about PayPal and some tech support guy asks you to install.
this app is actively being used for phishing scams with PayPal. do not install because you got an email about PayPal and some tech support guy asks you to install.
2026-07-30	Ma*****	are you all planning on fixing the app? it can't even get past the agreement screen now
are you all planning on fixing the app? it can't even get past the agreement screen now
2026-07-21	Re*****	DO NOT USE!!! This apps allows scammers to take advantage of uninformed victims. THIS APP IS NOT SAFE!!!
DO NOT USE!!! This apps allows scammers to take advantage of uninformed victims. THIS APP IS NOT SAFE!!!
2026-07-18	Ca*****	this app used to work great, now it has lag, slow mouse on remote system, and the typing is lagged. I keep coming looking for an update to find none, I've cleared the cache, reset it, reinstalled, does it on all devices associated on account.
this app used to work great, now it has lag, slow mouse on remote system, and the typing is lagged. I keep coming looking for an update to find none, I've cleared the cache, reset it, reinstalled, does it on all devices associated on account.
2026-07-17	Cu*****	scam don't download
scam don't download
2026-07-16	Re*****	scam site
scam site
2026-07-16	Ja*****	Up until a few weeks ago the app was working great. Now when connecting to computers the mouse lags and resets to a point top center of the screen. Connecting to these systems using the same internet connection but from a PC work flawlessly. I can play a video on the remote computer and view it without lag but the mouse on the remote computer moves in slow motion.
Up until a few weeks ago the app was working great. Now when connecting to computers the mouse lags and resets to a point top center of the screen. Connecting to these systems using the same internet connection but from a PC work flawlessly. I can play a video on the remote computer and view it without lag but the mouse on the remote computer moves in slow motion.
2026-07-15	Sa*****	Really laggy on android for the last few weeks?
Really laggy on android for the last few weeks?