BlckIT Connect

BlckIT Connect is a secure and reliable remote support app that allows users to get real-time assistance from our authorized technicians. By sharing your screen, our technicians can help you with troubleshooting, configuration, and other technical issues in an efficient and fast manner.

One of the core features of the app is the built-in file transfer feature, which allows you to send and receive files directly during an ongoing support session. This feature is essential for technicians to transfer system files, documents, and other files needed to resolve issues quickly and efficiently. Whether it’s sending log files for diagnostics or receiving software updates, BlckIT-Connect offers a smooth and secure solution.

Important permissions and security
In order to provide remote support with screen sharing and file transfer, the app requires certain permissions, including access to files and use of the AccessibilityService API. These permissions are necessary for technicians to be able to see your screen and assist you in the best way, as well as to enable smooth file transfer between you and our technicians.

The AccessibilityService API is used solely to enable screen sharing, allowing our technicians to see what is happening on your device in real time and guide you through technical issues. The API
does not provide access to any other features and is only used when you explicitly authorize the remote support session.

Access to files is necessary to ensure that technicians can transfer necessary files to and from your device. This can include both system files, documents, and other files that are critical to resolving issues during the remote support session. Access is strictly limited to the duration of the support session and is always with your approval.

Privacy and Control
We understand the importance of your privacy and work to ensure that your data is always protected. BlckIT-Connect gives you full control over how and when technicians can access your device:

Full Control: The app only connects to our authorized technicians, and you can cancel or end a session at any time. The technician is not allowed to change any settings on your device without your permission, and all connections can be closed immediately by you as the user.

User-friendly controls: You always have the option to enable and disable the service directly from the app. When the service is disabled, all new connections are prevented, giving you complete control over your device and security.

Secure connection: All data transmitted during a remote support session, including screen sharing and file transfers, is encrypted to protect your privacy. We use the latest security protocols to ensure that all communication between you and our technicians is safe and secure.

Limited access and transparency
BlckIT-Connect only asks for the permissions that are absolutely necessary for the remote support to function properly. Access to the file system is only required to transfer files necessary for the support session, and the app never requests broader access than is required to complete the task.

We strive to be as transparent as possible about how we use the permissions we request. When you start a support session, you will be clearly prompted to grant permission for screen sharing and file access, and you can cancel the session at any time if you no longer wish to continue.

Closing Remarks
BlckIT-Connect is designed to provide users with the best possible experience when they need technical support. Our goal is to provide fast, secure, and efficient remote support that makes it easier to resolve issues without compromising your security or privacy. By using our app, you will have access to certified technicians who always prioritize your safety and comfort during support sessions.