Sapot Chat

Sapot Chat is a mobile customer-support app for teams. Stay connected to your
customers wherever you are — reply to conversations, collaborate with teammates,
and never miss a message.

KEY FEATURES

• Unified inbox
Handle conversations from live chat, email, WhatsApp, Facebook, Instagram,
Telegram, SMS, and more — all in one place.

• Real-time messaging
Get instant push notifications when a customer messages you or a teammate
mentions you. Reply in seconds, not hours.

• Team collaboration
Assign conversations to teammates, leave private notes, and mention agents
to loop them in without the customer seeing.

• Canned responses
Reuse saved replies for common questions and respond faster.

• Rich messaging
Send images, files, audio messages, and voice notes. Preview links and
attachments inline.

• Contact management
View customer details, past conversations, and notes right next to the
chat — full context, every time.

• Labels and filters
Organize conversations with labels, filter by status, assignee, or inbox,
and focus on what matters.

• Conversation status
Mark conversations as open, pending, snoozed, or resolved to keep your
inbox under control.

• Multi-account support
Switch between multiple Sapot Chat accounts from a single app.

• Secure
Sign in with your existing Sapot Chat workspace credentials. Your data
stays on your server.

WHO IS SAPOT CHAT FOR?

Sapot Chat is built for customer-support teams, sales reps, community
managers, and anyone who talks to customers for a living. Whether you run
a small business or manage a support team at scale, Sapot Chat keeps your
conversations organized and your customers happy.

GETTING STARTED

You'll need a Sapot Chat workspace to sign in. On first launch, enter your
workspace URL, then log in with your email and password.

Need help? Contact your workspace administrator or visit our support
channels.