SChat® Chatbot Omnichannel

🤖 SChat – Smart, Fast and Centralized Service
SChat is a multichannel service platform created to accelerate and automate communication between companies and their customers.
With native integration to WhatsApp, Instagram Direct and Facebook Messenger channels, SChat centralizes all messages in a single professional panel, with advanced service queue features, AI chatbot, human agents, intelligent scheduling, Kanban system, as well as powerful integrations with external tools.

Made for companies that value agility, organization and cutting-edge technology, SChat transforms conversations into real sales, support and relationship opportunities.

🌐 Available Channels
WhatsApp Business API: direct, fast and trackable service

Instagram Direct: official integration with real-time sending and receiving

Messenger (Facebook): fluid communication with leads and customers via fan pages

🧠 Strategic Service Division
🔸 Smart queues: organize your flow by sector (e.g. Sales, Support, Finance)
🔸 Customizable chatbots: create automatic flows with conditional messages, data collection and forwarding
🔸 Human agents with assistive AI: Operators have automatic AI suggestions to speed up service
🔸 Smart scheduling: schedule returns, appointments and future interactions with time control and alerts
🔸 Service Kanban: view the stage of each service in card format, drag between columns, organize priorities and monitor the team's productivity in real time

🔌 Advanced Integrations (low-code and pro-code)
SChat connects with numerous automated tools and flows to ensure maximum performance and customization:

N8N: automate tasks and create integrations with hundreds of services

Typebot: visual and interactive chatbots integrated directly into SChat

OpenAI: Natural language responses and generative AI (like ChatGPT)

DialogFlow: NLP integration for bots with contextual intelligence

Custom webhooks: send and receive real-time data with other systems

CRM, ERPs, spreadsheets, payment gateways and much more!

📊 Features that make a difference
Modern and responsive control panel

Smart Tags and Filters

Complete conversation histories

File uploading and sharing

Mass campaigns with segmentation

Permissions and control system per user

Reports by agent, by channel and by average response time

🏆 Ideal for...
Digital marketing agencies

E-commerce and physical stores

Technical support and helpdesks

Infoproducers and affiliates

Clinics, salons, schools and service providers

Any company that wants to scale its service without losing personalization

🔐 Security and Reliability
Scalable and secure hosting

End-to-end encryption

Automatic backups

High availability and performance even in high volumes

📲 Access from wherever you want
Use via the browser on your computer or via the mobile app. Everything synchronized, with real-time notifications and an optimized interface.

⚙️ Automate. Integrate. Connect. Grow up.
SChat is more than a service platform: it is an intelligent relationship and results center.