Reviews of Rover – Pet Sitters

By: Rover.com App

List of user reviews and ratings for Rover – Pet Sitters

Total ratings

4.56 (Rating count: 47,102)

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Review summary

User reviews praise Rover for an easy-to-use app and trustworthy sitters who provide regular updates. However, many cite persistent bugs and slow performance, insufficient customer support, safety concerns about scammers and how claims are handled, and financial/frustration issues around payouts and fees. The top positives center on usability and sitter quality; the recurring negatives focus on reliability, protection, and payment friction, especially amid post-buyout changes.

Pros

Easy to navigate and user-friendly app
Reliable, caring sitters with updates and photos
Convenient to find, book, and stay in touch with sitters
Positive overall experiences and trust in Rover’s service

Cons

Frequent app performance issues: crashes, slow loading, heavy data usage, and offline limitations
Poor customer support and inconsistent, unhelpful responses
Safety concerns: scammers on the platform and concerns about protections/claims handling
Payment and payout problems and fees (high commissions, deposits, money withholding)
Device compatibility/update problems and login/access issues

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User Reviews

Recent rating average: 2.20

All time rating average: 4.56

Upgrade to see all 667 reviews

35% (235)

Date	Author	Comment
2026-08-07	C *****	disappointed that my phone is no longer supported. Samsung A50 isn't that old.
disappointed that my phone is no longer supported. Samsung A50 isn't that old.
2026-08-07	An*****	abuse and neglect are way too easy to fall through the cracks, especially if you have a breed that isn't "well liked" by the general public (like pit bulls)
abuse and neglect are way too easy to fall through the cracks, especially if you have a breed that isn't "well liked" by the general public (like pit bulls)
2026-08-07	LJ*****	This app has merged with cat in a flat and has ruined the whole pet sitting experience for me. Also compared to the other app this one is RIDICULOUSLY EXPENSIVE. I'd just avoid it completely
This app has merged with cat in a flat and has ruined the whole pet sitting experience for me. Also compared to the other app this one is RIDICULOUSLY EXPENSIVE. I'd just avoid it completely
2026-08-07	Ca*****	Found a good drop-in sitter here who fed and walked my dog.
Found a good drop-in sitter here who fed and walked my dog.
2026-08-06	Tr*****	Non refundable scam
Non refundable scam
2026-08-06	da*****	Teri is wonderful. She is one of the best sitters I have found on Rover. She was quick to respond, very friendly, and sweet and sent me pictures and updates throughout the day. She has a good heart, I can tell. Her husband, Ken enjoyed having Bella there, too. He talked to her and gave her treats. He used to have a Bella. They said, Bella is welcome back anytime. Even said that she would be Bella's Grandma #2! They treated her like she was their own. i'd write her a 10 🌟, if I could. Thank you
Teri is wonderful. She is one of the best sitters I have found on Rover. She was quick to respond, very friendly, and sweet and sent me pictures and updates throughout the day. She has a good heart, I can tell. Her husband, Ken enjoyed having Bella there, too. He talked to her and gave her treats. He used to have a Bella. They said, Bella is welcome back anytime. Even said that she would be Bella's Grandma #2! They treated her like she was their own. i'd write her a 10 🌟, if I could. Thank you
2026-08-05	Am*****	As a pet sitter I have been on it for years and sometimes it's okay other times it's not so great. The calendar is super glitchy and sends me clients that hurt my stats all the time, half the time I also don't get notifications which also hurts my stats, and then I don't get clients for a really long time and as this is my main business it's super frustrating!! For as much of our money they take they really don't do much for us support wise either but at least I get some clients I guess.
As a pet sitter I have been on it for years and sometimes it's okay other times it's not so great. The calendar is super glitchy and sends me clients that hurt my stats all the time, half the time I also don't get notifications which also hurts my stats, and then I don't get clients for a really long time and as this is my main business it's super frustrating!! For as much of our money they take they really don't do much for us support wise either but at least I get some clients I guess.
2026-08-05	Du*****	Nice idea. A bit frustrating as we contacted 7 people with confirmed availability on our date but all 7 said they had plans and couldn't do doggy day care. Sitters should be forced to block the date if they decline saying the are unavailable. Looks like doggo is coming with us! Dropped from 3 to 2 as 2 years after we experienced the issue, it still exists.
Nice idea. A bit frustrating as we contacted 7 people with confirmed availability on our date but all 7 said they had plans and couldn't do doggy day care. Sitters should be forced to block the date if they decline saying the are unavailable. Looks like doggo is coming with us! Dropped from 3 to 2 as 2 years after we experienced the issue, it still exists.
2026-08-05	Ch*****	crazy that in order to become a sitter or walker for someone's pets u have to pay $50 bucks just for them to review your profile that's just crazy to me
crazy that in order to become a sitter or walker for someone's pets u have to pay $50 bucks just for them to review your profile that's just crazy to me
2026-08-05	Ca*****	I've used the app for over a year. Now, it won't let me do anything in the app because my phone is "outdated ". I can't book anything or use the app in anyway.
I've used the app for over a year. Now, it won't let me do anything in the app because my phone is "outdated ". I can't book anything or use the app in anyway.