Reviews of Rover – Pet Sitters

By: Rover.com App

List of user reviews and ratings for Rover – Pet Sitters

Total ratings

4.56 (Rating count: 46,698)

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Review summary

User reviews praise Rover for an easy-to-use app and trustworthy sitters who provide regular updates. However, many cite persistent bugs and slow performance, insufficient customer support, safety concerns about scammers and how claims are handled, and financial/frustration issues around payouts and fees. The top positives center on usability and sitter quality; the recurring negatives focus on reliability, protection, and payment friction, especially amid post-buyout changes.

Pros

Easy to navigate and user-friendly app
Reliable, caring sitters with updates and photos
Convenient to find, book, and stay in touch with sitters
Positive overall experiences and trust in Rover’s service

Cons

Frequent app performance issues: crashes, slow loading, heavy data usage, and offline limitations
Poor customer support and inconsistent, unhelpful responses
Safety concerns: scammers on the platform and concerns about protections/claims handling
Payment and payout problems and fees (high commissions, deposits, money withholding)
Device compatibility/update problems and login/access issues

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User Reviews

Recent rating average: 2.00

All time rating average: 4.56

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35% (208)

Date	Author	Comment
2026-06-30	Ca*****	Your commercials are disgusting and foul. They've ensured I will NEVER use your product and this review will be a self reminder if nothing else.
Your commercials are disgusting and foul. They've ensured I will NEVER use your product and this review will be a self reminder if nothing else.
2026-06-29	Ev*****	Its the first time I try out a pet sitting app, even knowing the horror stories, and my sitter cancels last minute. Of freaking course. Never using this again and warning att the pet parents I know not to use this app!
Its the first time I try out a pet sitting app, even knowing the horror stories, and my sitter cancels last minute. Of freaking course. Never using this again and warning att the pet parents I know not to use this app!
2026-06-29	Ja*****	the app asked strange questions, the apps questions are the wrong way round !asking the sitter questions that relate to the owner . then the app assumed i was unhappy with the owner which is totally untrue and unacceptable, Rover needs to sort out the app ..
the app asked strange questions, the apps questions are the wrong way round !asking the sitter questions that relate to the owner . then the app assumed i was unhappy with the owner which is totally untrue and unacceptable, Rover needs to sort out the app ..
2026-06-28	Ry*****	Sitter canceled while I was away, leaving no recourse to take care of my pet when I trusted the app and reviews
Sitter canceled while I was away, leaving no recourse to take care of my pet when I trusted the app and reviews
2026-06-28	Ti*****	Dinah loves dogs!😉
Dinah loves dogs!😉
2026-06-28	Ne*****	Payments seem to be 24-48hrs+ delayed, after the recent updates. It just makes it frustrating. Also, how is everyone liking the new "Tiers" system?
Payments seem to be 24-48hrs+ delayed, after the recent updates. It just makes it frustrating. Also, how is everyone liking the new "Tiers" system?
2026-06-28	Ca*****	Lorena was awesome. My puppies loved her and so did my outdoor plants.
Lorena was awesome. My puppies loved her and so did my outdoor plants.
2026-06-28	Ba*****	this APP is a JOKE !!
this APP is a JOKE !!
2026-06-28	Ka*****	Been a Rover sitter since DogVacay. When someone requests you, Rover suggests they reach out to other sitters. So while I'm trying to plan to accommodate people's dog(s), other sitters are fighting for the booking as well, AND it takes away a spot in my availability for others who are actually ready to book with me, a 5 star sitter. If these pet owners take forever to decide, I've made plans around them, only for them to book another sitter! It's the Hunger Games and I'm about to quit.
Been a Rover sitter since DogVacay. When someone requests you, Rover suggests they reach out to other sitters. So while I'm trying to plan to accommodate people's dog(s), other sitters are fighting for the booking as well, AND it takes away a spot in my availability for others who are actually ready to book with me, a 5 star sitter. If these pet owners take forever to decide, I've made plans around them, only for them to book another sitter! It's the Hunger Games and I'm about to quit.
2026-06-28	Ju*****	This app continues to encourage me to be a sitter. I contacted help to remove the message, but help was not available. The app is now unusable. Deleting the frustrating app with no support.
This app continues to encourage me to be a sitter. I contacted help to remove the message, but help was not available. The app is now unusable. Deleting the frustrating app with no support.