Reviews of LiveAgent

By: Quality Unit App

List of user reviews and ratings for LiveAgent

Total ratings

2.75 (Rating count: 178)

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Review summary

Users appreciate LiveAgent's ability to keep them connected to customers remotely and the helpful customer support. However, many face critical issues such as absent or delayed push notifications, app crashes, an outdated and limited user interface, and problems logging in or staying connected. These recurring problems hinder effective communication and make the app frustrating to use, leading to negative experiences despite its usefulness as a mobile companion to the desktop platform.

Pros

Allows communication on the go, useful for staying in touch with customers without a computer
Functions as a mobile extension to the desktop LiveAgent platform, providing convenience
Customer support is responsive and helpful
Stable enough for basic use despite some issues
Helps manage workload remotely, accessible on multiple device types

Cons

Push notifications are unreliable or missing, leading to missed messages and chats
App frequently crashes, especially when accessing chats or tickets
User interface is outdated, unintuitive, and lacks key features compared to the web version
Buggy login process and occasional issues opening the app or connecting to the correct URL
Poor chat management options and lack of features like canned messages or password remembering

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User Reviews

Recent rating average: 1.30

All time rating average: 2.75

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50% (10)

Date	Author	Comment
2024-06-26	Ja*****	Feels like an unfinished app (or one thrown together without any effort). No notifications to my device when new messages arrive. Basic app functionality like auto-capitqlizing the first letter in a new sentence doesn't work, which is wildly frustrating. 2 stars because I can at least communicate through it at a bare minimum level.
Feels like an unfinished app (or one thrown together without any effort). No notifications to my device when new messages arrive. Basic app functionality like auto-capitqlizing the first letter in a new sentence doesn't work, which is wildly frustrating. 2 stars because I can at least communicate through it at a bare minimum level.
2023-04-26	Br*****	Multiple problems just to login. Starting the app doesn't always make agent available. Features are very limited. UI is badly designed, I had to contact support to work out how to use it. For context, I'm a software developer. Support was good but still a poor experience.
Multiple problems just to login. Starting the app doesn't always make agent available. Features are very limited. UI is badly designed, I had to contact support to work out how to use it. For context, I'm a software developer. Support was good but still a poor experience.
2022-12-30	Me*****	This app is literally unusable. No canned messages, it rings 30 mins after the chat comes through and it does this regardless if the app is running or even logged into. I have force stopped and it still does it. And it has notifications you can't clear even after the issue is resolved. This is an absolute joke from a company that has one purpose. You need to hire some real devs because the ones you have now are clearly not capable.
This app is literally unusable. No canned messages, it rings 30 mins after the chat comes through and it does this regardless if the app is running or even logged into. I have force stopped and it still does it. And it has notifications you can't clear even after the issue is resolved. This is an absolute joke from a company that has one purpose. You need to hire some real devs because the ones you have now are clearly not capable.
2022-08-08	Ka*****	No longer works. This app no longer works. I can't open it as it just hangs. Tried rebooting my phone and reinstall but that didn't help. Too bad because I used it all the time
No longer works. This app no longer works. I can't open it as it just hangs. Tried rebooting my phone and reinstall but that didn't help. Too bad because I used it all the time
2022-07-11	Na*****	The application is not working on my phone I uninstall it and install it many times add still the same problem. Any help please
The application is not working on my phone I uninstall it and install it many times add still the same problem. Any help please
2021-12-13	Da*****	Push notifications don't work. The rest of the application is usable and does what I need it to. However, the lack of push notifications is major.
Push notifications don't work. The rest of the application is usable and does what I need it to. However, the lack of push notifications is major.
2021-09-10	Ar*****	The app keeps telling me oops the URL is invalid when I know I'm putting in the right URL. So at the moment the app is useless to me.
The app keeps telling me oops the URL is invalid when I know I'm putting in the right URL. So at the moment the app is useless to me.
2021-04-23	AO*****	The worst app we have ever used. It seriously needs updating. Contacts are never in order. Very little or no option to manage chats. NO Notifications come through untill after a customer has left the chat. Update it guys its terrible. You guys have got to update and improve this app becouse if your not able to offer and deliver a product on the go then it's pointless for any business. We left these guys after one month of issues with the platform. Really don't bother with this app.
The worst app we have ever used. It seriously needs updating. Contacts are never in order. Very little or no option to manage chats. NO Notifications come through untill after a customer has left the chat. Update it guys its terrible. You guys have got to update and improve this app becouse if your not able to offer and deliver a product on the go then it's pointless for any business. We left these guys after one month of issues with the platform. Really don't bother with this app.
2020-11-26	Br*****	The app works, but crashes everytime when: 1- click join to answers a web chat 2- click the message icon on top 3- re-enter the chat 4 - crash and goes to phone menu
The app works, but crashes everytime when: 1- click join to answers a web chat 2- click the message icon on top 3- re-enter the chat 4 - crash and goes to phone menu
2020-06-27	RT*****	Outdated and obsolete UI+UX. Almost not even 1/10 of the Web features available.
Outdated and obsolete UI+UX. Almost not even 1/10 of the Web features available.