Reviews of WhiteCoat

By: WhiteCoat

List of user reviews and ratings for WhiteCoat

Total ratings

3.95 (Rating count: 2,417)

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Review summary

WhiteCoat app offers convenient teleconsultation services that help users avoid clinic visits and provides professional doctors. However, users frequently face app instability, payment issues, and repeated login authentication prompts. Notifications and queue management are problematic, often causing missed consultations. Customer service, while helpful, is hard to reach by phone. Despite registration ease and generally good doctors, technical and usability issues significantly hamper the user experience.

Pros

Convenient way to access medical consultations and receive medication without traveling to clinics.
Helps avoid waiting time at physical clinics by using teleconsultation services.
Customer service and support team are responsive and helpful when contacted.
Doctors are generally professional and thorough during consultations.
Easy registration, including Singpass integration for user information retrieval.

Cons

Frequent app crashes, slow loading, and general instability causing poor user experience.
Payment processing issues including multiple charges without confirmation and lack of cancellation options.
Authentication problems such as repeated login prompts and failure to receive OTPs via email or SMS.
Queue and notification system issues, like lack of visibility of queue position, failure to notify when it's the user's turn, and connection drops before consultation.
Difficulty reaching customer service and inadequate support through phone lines, despite helpfulness when contact is made.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.95

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144% (13)

Date	Author	Comment
2025-02-03	Ch*****	Payment issue. Processed my payment 3 times on 2 different cards, but none went through to my cards. No number to call. Still waiting for my medicine obvisouly
Payment issue. Processed my payment 3 times on 2 different cards, but none went through to my cards. No number to call. Still waiting for my medicine obvisouly
2025-01-18	Vi*****	Horrible logic. Once you go to a screen you cannot get out and have to delete the app and install again to go to main screen
Horrible logic. Once you go to a screen you cannot get out and have to delete the app and install again to go to main screen