InsTIL OPS

InsTIL OPS is a powerful MSP (Managed Service Provider) ticketing platform designed to streamline IT service management across organizations. It centralizes Tickets, Tasks, and Change Management into a unified, efficient workflow system.

Key Features
Ticket Management
Create, assign, track, and resolve support tickets
SLA-based prioritization and escalation
Email-to-ticket conversion for seamless support intake

Task Management
Break tickets into actionable tasks
Assign tasks to teams or individuals
Track progress with real-time updates

Change Management
Plan, approve, and implement change requests
Maintain audit trails and approvals
Reduce risk with structured workflows

Role-Based Access Control (RBAC)
Secure access based on user roles
Ensure proper data visibility and control

Real-Time Monitoring & Reporting
Dashboard insights for tickets and performance
Track team productivity and SLA compliance

Integrated Communication
Email notifications and updates
Centralized communication within tickets