SERVICE MANAGEMENT

Service Management is the complete platform for companies managing technical services and field interventions. Designed to simplify the daily work of technicians, managers, and administrators, it brings together everything needed to coordinate support and maintenance activities in a single tool.

SERVICE REPORTS
Compile technical reports directly from the field, linking them to tickets or orders. Record time, materials used, and work notes quickly and structuredly.
TICKETS AND ORDER MANAGEMENT
Track all service requests and work orders. Monitor progress, assign priorities, and manage work from initiation to completion.
ACTIVITY PLANNER
Plan and organize technicians' activities with a clear and intuitive view. Assign interventions, check team availability, and optimize work distribution.
PROJECT MANAGEMENT
Structure projects with milestones and tasks. Monitor progress and coordinate team work on complex projects.
HR AND ATTENDANCE
Manage your team's vacation, leave, sick leave, overtime, and travel. All integrated with clocking in and tracking hours worked.
ADMINISTRATION AND PREPAID PACKAGES
Control administrative reporting and manage your clients' prepaid time packages, with automatic deduction of hours worked.
CUSTOMER PORTAL
Share ticket status, completed work, and documentation with your clients. Transparency and communication without emails or phone calls.
REAL-TIME DASHBOARD
An instant overview of open tickets, orders, daily activities, and pending requests.

Service Management is already integrated with Zoho and is constantly evolving to support new integrations with the most popular platforms.
Ideal for technical support, maintenance, IT services, and plant engineering companies.