Reviews of Snap Send Solve

By: Snap Send Solve Pty Ltd App

List of user reviews and ratings for Snap Send Solve

Total ratings

3.81 (Rating count: 5,834)

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Review summary

Users praise the app for its simplicity and direct reporting to councils, with several reporting quick, positive results. However, repeated issues include reports not being acted on, slow responses, and frequent technical glitches (image uploads, GPS/location, and occasional crashes). Usability frictions and data-entry burdens further hinder experience. The app shows strong potential when functioning but requires improvements in reliability, performance, and UX to consistently meet user expectations.

Pros

Very easy to use and quick to submit reports.
Connects you directly with the right department and lets you see problems get resolved.
Fast responses and timely cleanup when the system works.
A great platform for informing councils about area issues and hazards.
Overall potential with good results when reports are acted on.

Cons

Many reports are ignored or not actioned by councils, leading to frustration.
Slow or inconsistent response times and outcomes.
Technical issues and bugs: image upload is limited; GPS/location inaccuracies; nearby feed shows reports outside your area; app sometimes won't open.
Usability friction: unnecessary data entry (e.g., vehicle details) and unresponsive controls in places.
Reliability problems and occasional crashes.

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User Reviews

Recent rating average: 4.10

All time rating average: 3.81

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19% (31)

Date	Author	Comment
2026-07-30	CR*****	impressed. this actually gets issues resolved
impressed. this actually gets issues resolved
2026-07-27	Da*****	Great idea to improve the community. Easy way to report issues and actually get actions! Edit: Location from Photos no longer works with Android 16 on S25. Works if you take the photo in the app but not from gallery. Tried all the suggestions and more. Show stopper for me.
Great idea to improve the community. Easy way to report issues and actually get actions! Edit: Location from Photos no longer works with Android 16 on S25. Works if you take the photo in the app but not from gallery. Tried all the suggestions and more. Show stopper for me.
2026-07-27	Al*****	My Council addressed and solved my issue very promptly, much quicker than if I'd sent an email.
My Council addressed and solved my issue very promptly, much quicker than if I'd sent an email.
2026-07-27	ch*****	its getting done, slowly but surely...
its getting done, slowly but surely...
2026-07-27	Da*****	does what is says on the tin. very hand to get things solved without having to chase down who to contact.
does what is says on the tin. very hand to get things solved without having to chase down who to contact.
2026-07-17	We*****	You get to let the council know of any hazards in your neighbourhood.
You get to let the council know of any hazards in your neighbourhood.
2026-07-17	Gl*****	Very happy with the app. A pleasure to use.
Very happy with the app. A pleasure to use.
2026-07-16	Ph*****	fabulous Fantastic Exceptional. no other word describes it
fabulous Fantastic Exceptional. no other word describes it
2026-07-15	Ro*****	I can't see how to even start
I can't see how to even start
2026-07-14	Tr*****	great tool to get council to DO THEIR JOBS
great tool to get council to DO THEIR JOBS