Reviews of Snap Send Solve

By: Snap Send Solve Pty Ltd

List of user reviews and ratings for Snap Send Solve

Total ratings

3.81 (Rating count: 5,750)

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Review summary

Users praise the app for its simplicity and direct reporting to councils, with several reporting quick, positive results. However, repeated issues include reports not being acted on, slow responses, and frequent technical glitches (image uploads, GPS/location, and occasional crashes). Usability frictions and data-entry burdens further hinder experience. The app shows strong potential when functioning but requires improvements in reliability, performance, and UX to consistently meet user expectations.

Pros

Very easy to use and quick to submit reports.
Connects you directly with the right department and lets you see problems get resolved.
Fast responses and timely cleanup when the system works.
A great platform for informing councils about area issues and hazards.
Overall potential with good results when reports are acted on.

Cons

Many reports are ignored or not actioned by councils, leading to frustration.
Slow or inconsistent response times and outcomes.
Technical issues and bugs: image upload is limited; GPS/location inaccuracies; nearby feed shows reports outside your area; app sometimes won't open.
Usability friction: unnecessary data entry (e.g., vehicle details) and unresponsive controls in places.
Reliability problems and occasional crashes.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.81

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223% (29)

Date	Author	Comment
2026-06-22	je*****	Great app that integrates with my local Council having a favourable resolution every time. Fast, simple and effective.
Great app that integrates with my local Council having a favourable resolution every time. Fast, simple and effective.
2026-06-21	On*****	When you drop a pin for the location, it puts the address at a completely different location, 100s of metres away.
When you drop a pin for the location, it puts the address at a completely different location, 100s of metres away.
2026-06-21	Ne*****	Always get dealt with
Always get dealt with