Reviews of DirectKey™

By: Onity Mobile App

List of user reviews and ratings for DirectKey™

Total ratings

4.00 (Rating count: 121)

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Review summary

Users appreciate the convenience of unlocking smart locks via the DirectKey app, especially with reduced need for physical keys. However, many experience difficulties with app navigation, unreliable temporary passwords, login and registration errors, and lack of passcode security. Some users report the app does not function as expected even after check-in, leading to frustration.

Pros

Convenient unlocking experience when using compatible smart locks.
Easy to use once the user understands the process.
Reduces the need to carry physical keys or cards.

Cons

Difficult navigation and unintuitive user interface.
Temporary passwords often do not work as expected.
Issues with logging in and registering the app.
Lack of security features like passcode protection.
App functionality issues after check-in are reported.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.00

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56% (9)

Date	Author	Comment
2025-01-02	Th*****	Please add a passcode requirement to unlock the app or apartment door.
Please add a passcode requirement to unlock the app or apartment door.
2024-12-27	Ma*****	Hard to navigate through. Temporary passwords do not work!
Hard to navigate through. Temporary passwords do not work!
2024-04-04	Hi*****	nothing to use
nothing to use
2024-01-28	Eb*****	Help, i dont understand how to check in
Help, i dont understand how to check in
2024-01-19	An*****	It's a great experience used it at a hostel I was staying at for their doors.
It's a great experience used it at a hostel I was staying at for their doors.
2023-12-03	Sh*****	Haven't used this app not giving 4 stars till I use it one day
Haven't used this app not giving 4 stars till I use it one day
2023-11-11	to*****	Cannot even get logged in 😭
Cannot even get logged in 😭
2023-08-09	Ma*****	With renting a storage unit that is secured by the Passport Smart Lock, you walk near your unit, open the DirectKey app, and tap one button to unlock your unit. 5 stars from me
With renting a storage unit that is secured by the Passport Smart Lock, you walk near your unit, open the DirectKey app, and tap one button to unlock your unit. 5 stars from me
2023-01-29	Ar*****	Ver bad experience
Ver bad experience
2023-01-23	is*****	N/A
N/A