Assistance

Assistance is the app that simplifies the management and documentation of customer support activities.

Designed for support teams and software houses, it allows you to log every intervention in seconds and keep track of each customer's history, directly from your smartphone or tablet.

MAIN FEATURES

• Assistance: Record interventions with customer, type, contact person, duration, and notes.
• Changes: Track changes and customizations requested by each customer.
• Customers: View complete customer records with the history of each customer's activity.
• Q&A: A knowledge base with questions and answers to resolve recurring cases faster.
• Statistics: Graphs and reports to analyze interventions, times, and workloads.
• Attachments: Add documents and files to activities to keep everything in one place.

SIMPLE AND FAST

Clear and intuitive interface, data always synchronized: the information entered is immediately available to the entire team, in the office and on the go.

NOTE: Access to the app is restricted to authorized users. Contact your administrator or service provider to obtain credentials.