Reviews of Teladoc Health Patient

By: Teladoc, Inc. App

List of user reviews and ratings for Teladoc Health Patient

Total ratings

3.71 (Rating count: 359)

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Review summary

The Teladoc Health Patient app offers convenient remote medical consultations with video visits, easy messaging, and health record access. Users appreciate its simplicity and timely care. However, many report serious problems such as app crashes, installation failures, audio issues forcing use of handset speakers, large app size, and poor usability, especially for seniors. Technical difficulties have caused missed appointments and frustration, with poor customer support. While the app benefits remote patients, its reliability and audio performance need improvement.

Pros

Easy to use and convenient for medical consultations, especially when ill or distant from doctor's office.
Allows direct video doctor visits, messaging doctors, and accessing health records and lab results.
Provides timely medical advice and prescriptions for minor issues promptly.
Good video and audio quality when working properly.
Helpful for patients needing remote care without travel.

Cons

App has significant technical issues including frequent crashes, failure to download or open, and poor connectivity.
Audio issues like forced use of phone's tiny speaker instead of speakerphone or Bluetooth headset support.
App is large in size, taking up much phone storage.
Poor user interface and usability, not friendly for elderly or those with limited tech skills.
Customer service is reportedly unhelpful when technical problems arise.

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User Reviews

Recent rating average: 3.80

All time rating average: 3.71

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37% (25)

Date	Author	Comment
2026-06-19	Ev*****	Good
Good
2026-06-13	Ju*****	Awesome
Awesome
2026-05-07	Mi*****	i lost connection for a very important appointment right after checking in. they thought I had ditched the appointment and moved onto their next patient and now I have to reschedule and wait longer to be healthy. horribly optimized app.
i lost connection for a very important appointment right after checking in. they thought I had ditched the appointment and moved onto their next patient and now I have to reschedule and wait longer to be healthy. horribly optimized app.
2025-11-24	To*****	I love teladoc health patient
I love teladoc health patient
2025-09-20	To*****	I love this app
I love this app
2025-09-13	An*****	Easy & Convenient
Easy & Convenient
2025-05-27	Ad*****	miserable service
miserable service
2025-05-26	Ri*****	never used. may update later in future, if needed
never used. may update later in future, if needed
2025-03-11	ar*****	it's great when living 200 miles from the hospital
it's great when living 200 miles from the hospital
2024-12-28	Pe*****	This app is not a good app for people that need urgent assistance on a weekend... how can this app help?? If it says " soory we missed you ,out of the office"
This app is not a good app for people that need urgent assistance on a weekend... how can this app help?? If it says " soory we missed you ,out of the office"