Reviews of Formilla Live Chat

By: Formilla.com App

List of user reviews and ratings for Formilla Live Chat

Total ratings

4.38 (Rating count: 111)

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Review summary

Formilla Live Chat is praised for its smooth integration, instant messaging capabilities, and excellent customer support. Users appreciate staying connected to customers remotely, finding it valuable for their business. However, common issues include connectivity errors, app crashes, login problems, and lag during chat interactions. Some desire more customization options. Despite cons, the app is considered premium and instrumental in improving customer service.

Pros

Easy integration with websites, especially Wordpress
Instant messaging with immediate notifications
Helpful customer service and after sales support
Allows staying connected to customers without being tied to a computer
Enhances customer service and helps win more customers

Cons

App frequently goes offline or shows no internet despite good connection
App crashes or hangs after recent updates requiring multiple restarts
Issues with logging into the app on mobile
Lag or delay in chat requests leading to slow responses
Lack of customization options, such as changing notification sounds

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User Reviews

Recent rating average: 3.10

All time rating average: 4.38

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25% (5)

Date	Author	Comment
2023-09-02	Ju*****	Quite engaging and helps one unwind
Quite engaging and helps one unwind
2022-02-23	Ro*****	I love this app for work! It's really easy to use. I had an issue with something not working properly, and Zack went above and beyond to help me resolve the issue. 😁
I love this app for work! It's really easy to use. I had an issue with something not working properly, and Zack went above and beyond to help me resolve the issue. 😁
2020-08-13	Ch*****	The app is not downloading for me. it's been 2 days now.
The app is not downloading for me. it's been 2 days now.
2020-07-14	Ga*****	I still can't send images through the mobile app version.
I still can't send images through the mobile app version.
2020-05-07	Ol*****	I give to Formilla Live Chat. This app and the plugin appropriately fit in to my need. Easy integration, instant messaging, immediate notifications. Good and cool.
I give to Formilla Live Chat. This app and the plugin appropriately fit in to my need. Easy integration, instant messaging, immediate notifications. Good and cool.
2019-06-14	A *****	I like the app, and it integrated well into my website using Wordpress My one issue is that I would like to change the notification sound when a new message is received. I am using a Huawei P20 lite and there does not seem to be a way. If you can sort this, I would be happy to go premium
I like the app, and it integrated well into my website using Wordpress My one issue is that I would like to change the notification sound when a new message is received. I am using a Huawei P20 lite and there does not seem to be a way. If you can sort this, I would be happy to go premium
2019-06-05	A *****	Great chat app. I wonder what it is to complain..
Great chat app. I wonder what it is to complain..
2018-12-04	A *****	After latest update, this app got hang by itself.. Like anywhere i touch it doesnt work. I have to shut this app from recent apps then again i have to launch it and this i have to fo for almost more than 5times
After latest update, this app got hang by itself.. Like anywhere i touch it doesnt work. I have to shut this app from recent apps then again i have to launch it and this i have to fo for almost more than 5times
2018-06-14	A *****	İcant log in by mobile
İcant log in by mobile
2016-11-30	A *****	Always getting check your connection error when i using this app..i am using all apps easily but ur app giving me always error for internet... please solve this problem
Always getting check your connection error when i using this app..i am using all apps easily but ur app giving me always error for internet... please solve this problem