IonAssist

Ion Assist, allows in field engineers, installers and drivers, to live video stream into their control tower/ operations center. It gives the central point of contact the opportunity to see what is happening on site, at a delivery and provide recommendations and fixes, which might otherwise resulted in an aborted delivery of installation.

The product combines several key features, that enhance the infield in operations relationship.

Pro translation - Enabling users to converse via message in their chosen languages, for example Romanian to English to Romanian.

GPS Logging - Recording user locations in conjunction to conversations

Wide lens - enabling full screen display, to enhance detail or give a wider picture

Multi user licences - allowing multiple operations staff to field engineer calls

One touch login - All a user needs to do if press one button and the process begins, very simple, very easy adoption and minimizes user resistance

Through a considerable amount of user test cases, we have found that the number of failed or aborted deliveries and installations, has been significantly reduce and in some cases completely eradicated, through the use of Ion Assist. The ability to see what an in field engineer see, being able to guide a drive on site, means that not only does failure reduce, but the users confidence in engaging with their office bound counterparts enhances.

The increased team work also means that the balance of skills changes, instead of up-skilling the in field resource through expensive and time sapping training, more can be done in field. Also the best resource can be based in the operations center and can be used to up-skill the infield resource directly and on a problem by problem basis, this keep knowledge fresher and reduces the reliance on infield resource.

Typical examples of where Ion Assist is very effective;

- Reduction in maintenance call outs, though a simple initial review of an exploratory video call
- Technical trouble shooting, where an engineer is stuck with a problem
- Helping to guide an installer to a more suitable location on site
- Making a judgement call, based on facts instead of retrospective opinion
- Highlighting site errors
- Helping to suggest alternative work methods or techniques
- Noting issues of non conformance or hazard
_ Carrying out online site surveys instead of sending valuable resource

There are a multitude of uses and benefits and these currently being applied in the following markets;

- PUDO locker installations
- Data Center deliveries
- Asset identification
- Overseas stock identification
- Cabinet and rack installations
- White glove deliveries
- Large infrastructure roll outs

Ion Assist continues to add value and save money to our customers, its reliable, low costs and is evolving constantly