AR Assistant

The AR-Assistant offers you location-independent expert support that makes your customer service more mobile.

By expanding classic video telephony with innovative augmented reality functions, remote collaboration reaches a new level of interaction. The AR assistant enables a fast and efficient exchange between experts and customers / technicians and offers numerous advantages for your business:
Save money with lower travel, labor and maintenance costs
Increase the productivity of your employees through the targeted use of trained personnel
Increase customer satisfaction with a faster and easier solution

Functions:
Live video transmission: Customers or technicians can share the camera image from their mobile device.
Voice transmission: The app not only transmits the picture, but also the sound.
Chat function: The chat enables smooth communication even in noisy environments.
Markings: Users of the app can draw on the screen and thus mark objects. When the camera moves, the marker remains in its position and adapts to the viewing angle.
3D objects: 3D objects such as arrows can be placed in the video.
File sharing: Documents can be released within the call and supplemented with markings and 3D objects.
Record Function: Record a video with the app and use markers and 3D objects to edit the video while recording. This is only possible in offline mode and cannot be used to record calls!
It's so easy to get started:
The expert creates a session and shares the call ID with the person who needs assistance. Both can then access the session and the person who needs support automatically shares the video from their mobile device.
Do you need help?
If you have any questions about the app's user interface and its functions, please contact us directly at AR.Support@vodafone.com